Service Request Ticket - # 56341

Service Request Information

CONTACT Name Smith, Tiffany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 16, 2015 04:43 PM
Department College of Education Phone 88825
Location Email smitht@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20110944[Edit Inv] (opens in a new window) Bldg/Room NS 202
Service Tag 25255V1 Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 25255V1 Location Lab 202

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446

Wired NIC 18:03:73:23:58:97


TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public

Entered by Date Memo
Dyl Karbia Apr 07, 2015 10:13 AM
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Apr 07, 2015 10:13 AM
I told Tiffany to give us a call any time she
encounter that problem.
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Dyl Karbia Apr 03, 2015 11:01 AM
Left VM
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Dyl Karbia Mar 17, 2015 10:31 AM
I was able to get hold of Tiffany and check the
issue she is encountering with Microsoft Excel
freezing. She informed me trying to import some
data from banner to excel her spreed sheet just
freeze. But other program works just fine and
restarting the computer resolve the problem. The
cause of the problem could be many processes
running on the system and there isn't sufficient
memory allocated for a certain program that what
cause that to happen. I told her when it happens
again she need to call a tech to see the error
message.
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Ruby Tidwell Mar 17, 2015 09:59 AM
Task reassigned to Dyl Karbia.
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Alyssa Little Mar 16, 2015 04:43 PM
She said that her excel spreadsheets are
constantly freezing. Regardless of how big the
spreadsheets are it's constantly freezing.

She's available most days 8:30-5 but call before
you head over there 
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