Service Request Ticket - # 56344

Service Request Information

CONTACT Name Whitley, Bill   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 17, 2015 09:29 AM
Department Creative Arts/Music Phone 88275
Location Email whitleyb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20131022[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25MR213F8J7 Location PDR 2023 Giveaway

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.10 (Yosemite) Software MS Office 2011 Std for MAC from P0094155; Finale 2014 Site License for Music Dept from P0095355

Wired NIC 68:5B:35:D5:3D:59


Wireless NIC 88:63:DF:8C:13:23


Bluetooth NIC 88:63:DF:8C:13:24

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Apr 16, 2015 02:43 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Apr 16, 2015 02:43 PM 
all setup!
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Megan Thibeault Apr 15, 2015 05:03 PM 
Tomorrow at 1:30pm? waiting for his email back
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Megan Thibeault Apr 15, 2015 03:09 PM 
****This is an email****
Hello Bill,

I have a new iMac setup and ready to be delivered
to you. Before the setup of the new iMac we need
to make sure nothing is saved locally on your
current machine. If you need any help with this
just let me know. Are you available tomorrow or
Friday?

Thanks,
Megan
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Tricia Flaherty Apr 02, 2015 05:27 PM 
Task reassigned to Megan Eichler.
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Tricia Flaherty Apr 02, 2015 05:26 PM 
Task reassigned to UCS Tech.
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Tricia Flaherty Apr 02, 2015 05:26 PM 
This machine needs Finale 2014 see 
T:\Finale\Finale2014
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Sarah Pettigrew Mar 30, 2015 01:04 PM 
NEW EQUIP SETUP: (GFA) An iMac needs to be setup and delivered to 
Bill Whitley in SH 104. The WOU # of the new iMac is 20131022[Edit Inv] and 
the old computer is 20091464[Edit Inv]. The new equipment is on the the 
counter in ITC 008.
The new iMac needs to Yosemite and Finale 2014 installed.
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Tricia Flaherty Mar 27, 2015 04:03 PM 
Machine was listed under different professor(Tom
Bergeron) who already had a laptop replaced.  Now
that I know where this station is in use and by
who I will work on getting it replaced via GFA
with a new iMAC desktop running Yosemite and
Finale 2014
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Shandelle Plasker Mar 27, 2015 03:56 PM 
Task reassigned to Tricia Flaherty.
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Miles Rakestraw Mar 26, 2015 04:09 PM 
Task reassigned to UCS Tech.
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Lori Burgeson Mar 20, 2015 07:55 AM 
This machine should be in line for a GFA 
replacement, so the best option for him would 
be to get a new machine.  Tricia is out this 
week but will be back Monday.

Please do not put Yosemite on this machine as 
it still is not communicating with Active 
Directory well.  Mavericks should be okay to 
install on this while we wait for any GFA 
replacement.
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Miles Rakestraw Mar 17, 2015 10:37 AM 
Task reassigned to Miles Rakestraw.
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Katie Halvorson Mar 17, 2015 09:29 AM 
Finale 2014 is on his computer and it says he
needs to update his operating system for it to
work.  I informed Lacey that we may not be
updating the Macs to Mavericks still but someone
should be able to figure out a way to make this
software work. 

SH 103
Lacey is also contact-88275
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