Service Request Ticket - # 56345

Service Request Information

CONTACT Name Palmer, Tina L.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 17, 2015 09:53 AM
Department Student Success & Advising Office Phone 88732
Location Email palmert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20090481[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 3600DN Monochrome Laser Printer
Serial No. MHB859316 Location PDR

Model 3600/DN Hostname aa-aalc.wou.edu/aa-aalc
Notes 40ppm, PS3, 128MB Memory Network Print, Duplex 110V, extra 500 sheet feeder on same orderPRINT MAINT: Fuser #126N00324 V2013003992& Feed Roller #022N02187, Mea Unit Pick Up Housing #022N02177, 3635Mfp Mea-Unit_Holder Pad #019N00947 V2013003996 SR53561MAY14, JC90-00932A Cassette Pickup Roller & JC97-03249A Separation Pad V2014004254 & Pickup Roller Large Capacity Feeder #A2035(Samsung JC97-02233A)V2014004269 NOV14SR55238; Fuser Maint. Kit, 110V V2014004497 SR56345MAR15 IP: 140.211.64.46 Ink/Toner Refill

Wired NIC 00:00:AA:BD:54:01

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Mar 25, 2015 12:43 PM 
Status changed from (3) Order in Process to (5) Completed
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Megan Thibeault Mar 25, 2015 12:43 PM 
replaced maint kit-good to go
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Megan Thibeault Mar 17, 2015 12:37 PM 
Task reassigned to Megan Eichler.
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Megan Thibeault Mar 17, 2015 12:37 PM 
Status changed from (1) Pending to (3) Order in Process
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Megan Thibeault Mar 17, 2015 10:38 AM 
PR8322
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Miles Rakestraw Mar 17, 2015 10:35 AM 
Left VM. Told them we are ordering a maintenance
kit for it.
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Katie Halvorson Mar 17, 2015 09:53 AM 
****This is an email****
Our office printer, an Xerox Phaser 3600 WOU
#2009481, in Academic Advising, APSC 40, has a
paper jam again...........this is getting to be a
regular occurrence. This is our only office copier
so we need to have it looked at ASAP. I have
turned it off and put a note on it so people in
the office know not to use it. We can print to our
copier for a short time but it prints in color and
cost a lot more to use. The printer needs to be
looked at as soon as some one is available. Please
mark this as an urgent request. Thanks in advance
for your help.

Tina 
Academic Advising
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