Service Request Ticket

Service Request Information

CONTACT	Name	Ganson, Nancy	Date	Mar 17, 2015 11:15 AM
	Department	The Research Institute	Phone	88808
	Location		Email	gansonn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100691 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag	CYYMCP1	Description	Dell OptiPlex 960 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	CYYMCP1	Location	going to pdr
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2010 license from P0079117 installed as Office Pro Plus 2007, SQL comparison Bundle from VISA2009000922 moved from W#20041040, Snagit WIN v11.0 from VISA2012003085
	Wired NIC	BC:30:5B:D3:73:E1

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Mar 17, 2015 12:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Mar 17, 2015 12:08 PM	The student worker had already set it up. I updated inventory for the computer.	Add Attachment
Ruby Tidwell	Mar 17, 2015 11:57 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Ryan Ripp	Mar 17, 2015 11:15 AM	Nancy has just moved one of her desktop computers in Todd Hall over to ITC 205. She says it is sitting in a cardboard box in ITC 205 currently, and she would like it to be set up in the room properly. She has requested that I mark the ticket at a higher priority.	Add Attachment