Service Request Ticket

Service Request Information

CONTACT	Name	Erckenbrack, Leticia	Date	Mar 18, 2015 07:51 AM
	Department	Student Enrichment Program	Phone	88032
	Location		Email	erckenbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110223 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	90MRZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081871 installed as Office Pro Plus 2007; COMPANSOL Blumen Software v10.0.4 workstation/client from P0090881 SR56541
	Wired NIC	18:03:73:B0:E3:CF

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Mar 19, 2015 01:33 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Mar 19, 2015 01:33 PM	Computer is delivered and loaner returned. Added printers and copied over her saved files. Explained how to utilize the H: drive for backup safety.	Add Attachment
Lexie Widmer	Mar 19, 2015 12:28 PM	Task reassigned to Lexie Widmer.	Add Attachment
Ruby Tidwell	Mar 19, 2015 10:54 AM	She will be gone from 11-12 but then will be in for the rest of the day	Add Attachment
Miles Rakestraw	Mar 19, 2015 10:08 AM	Task reassigned to UCS Tech.	Add Attachment
Miles Rakestraw	Mar 19, 2015 10:08 AM	Left VM.	Add Attachment
Dyl Karbia	Mar 19, 2015 10:03 AM	Task reassigned to Miles Rakestraw.	Add Attachment
Dyl Karbia	Mar 19, 2015 10:02 AM	Completed re-imaging the machine and did the necessary software updates.I have her backup files save to a USB drive. John has the USB that contain her files.	Add Attachment
Dyl Karbia	Mar 19, 2015 09:25 AM	Left VM	Add Attachment
Dyl Karbia	Mar 19, 2015 08:17 AM	Task reassigned to Dyl Karbia.	Add Attachment
Miles Rakestraw	Mar 18, 2015 08:46 AM	Dyl delivered a loaner.	Add Attachment
John Rushing	Mar 18, 2015 07:51 AM	The computer would not boot, keeps going to the auto recovery and then gives an error. I removed the computer yesterday. She needs a loaner delivered first thing today.	Add Attachment