Service Request Ticket - # 56357

Service Request Information

CONTACT Name Carlson, Jan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 18, 2015 12:49 PM
Department Advancement & Foundation Phone 88725
Location Email carlsonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090944[Edit Inv] (opens in a new window) Bldg/Room ITC 310
Service Tag HVKXQL1 Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. HVKXQL1 Location Computer is off Campus as dist. learning station

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software MS Office Pro Plus 2007 license from P0074772; CS distance leraning course SOFTWARE-Polycom desktop license #5150-75109-001 from P0098847 order#8616

Wired NIC 00:26:B9:8E:6A:BE

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public
Entered by Date Memo
Babatunde Idahor Mar 20, 2015 01:04 PM 
Status changed from (1) Pending to (5) Completed
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Babatunde Idahor Mar 20, 2015 01:04 PM 
I checked-in with Jan Carlson earlier on - she 
mentioned the machine performance has improved.
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Babatunde Idahor Mar 18, 2015 03:40 PM 
I ran the malware cleaner and windows 
updates.Everything looks fine.The user on the 
machine was unavailable.So we couldn't assess 
the machine under her profile.
If the problem should persist we would need to 
re-image the machine.
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Babatunde Idahor Mar 18, 2015 02:36 PM 
Task reassigned to Babatunde Idahor.
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Alyssa Little Mar 18, 2015 12:49 PM 
Student we'll be available tomorrow morning at 9:30AM
****This is an email****
One of my students who uses 20090944[Edit Inv] says that her
computer is very slow for some reason. She has
shut it down and restarted and it is still slow.
She is starting a project that will be lasting
most of Spring Break week so we really need to get
this problem resolved ASAP.

Thank you very much.
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