Service Request Ticket - # 56362

Service Request Information

CONTACT Name Townsend, Kimber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 18, 2015 04:21 PM
Department College of Education Phone 88082
Location Email townsendk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20121195[Edit Inv] (opens in a new window) Bldg/Room RWEC 259
Service Tag 5HKVKX1 Description Dell Latitude E6430, IntelCore i7, 2.6GHz, 6M Cach
Serial No. 5HKVKX1 Location Linda Craven was College of Ed MAIN OFFICE

CPU Intel Core i7-3720QM(2.6GHz, 6M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0090572downgraded to Pro Plus 2010

Wired NIC F0:1F:AF:1B:B9:CA


Wireless NIC BC:85:56:C1:EB:B7


Bluetooth NIC 24:FD:52:2F:90:E5

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Mar 19, 2015 08:28 AM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Mar 19, 2015 08:28 AM 
Updated drivers - all ports were responding.
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Ruby Tidwell Mar 19, 2015 08:06 AM 
Task reassigned to Ruby Tidwell.
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Alyssa Little Mar 18, 2015 04:21 PM 
None of the USB ports are working on one of the
laptops that they use to checkou.

She said she wont be in for the rest of the week
but that she'll leave the laptop sitting on a
purple chair in her office with a note on it for you
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