Service Request Ticket - # 56363

Service Request Information

CONTACT Name Hoeckle, Myron   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 18, 2015 04:43 PM
Department Student Engagement Phone 88088
Location Email hoeckleml@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20110026[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description MacBook Pro 13, 2.3GHz Dual-core Intel Core i5
Serial No. C17G6TE1DRJ7 Location PDR

CPU Intel Core i5(2.3GHz dual-core, 3MB L3)


OS Unknown Software MS Office 2011 std MAC from P0081768

Wired NIC 3C:07:54:07:9F:03


Wireless NIC E4:CE:8F:49:36:22


Bluetooth NIC E4:CE:8F:49:36:23

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Mar 19, 2015 12:06 PM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Mar 19, 2015 12:06 PM 
Set up and returned to info desk.
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Ruby Tidwell Mar 19, 2015 09:21 AM 
The MacBook had Yosemite on it, so I am re-
installing 10.9.5
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Ruby Tidwell Mar 19, 2015 08:36 AM 
Task reassigned to Ruby Tidwell.
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Alyssa Little Mar 18, 2015 04:43 PM 
Mac will boot but, it loads about a quarter of the
way and then some lines pop up on the screen. It
says it was shut down because of an error. He says
he's getting the beach ball very often and it's
running really slow.

The laptop can be picked up from the WUC Info desk
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