Service Request Ticket

Service Request Information

CONTACT	Name	Behling, Mylisa	Date	Mar 19, 2015 10:02 AM
	Department	College of Liberal Arts and Sciences	Phone	88226
	Location		Email	behlingm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130535 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	9WD9FZ1	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986
	Wired NIC	F8:B1:56:C5:A5:C0

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Mar 20, 2015 09:13 AM	Task reassigned to Lexie Widmer.	Add Attachment
Lexie Widmer	Mar 20, 2015 09:13 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Mar 20, 2015 09:13 AM	Uninstalled and installed Foxit reader, her original viewer and preferred method. Works and saves fine now. The user was Mylisa's student worker Trisha. Mylisa's and others in the department's reader is fine as well.	Add Attachment
Ruby Tidwell	Mar 19, 2015 11:38 AM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Mar 19, 2015 11:38 AM	Sound bar was not plugged into machine. She also mentioned that she is not able to save changes on fillable PDFs using reader (other people in the department are able to). Mylisa said that someone recently fixed this same issue for several other people in the department - does anyone recall / know how to do this?	Add Attachment
Ruby Tidwell	Mar 19, 2015 11:01 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Katie Halvorson	Mar 19, 2015 10:05 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Mar 19, 2015 10:02 AM	REALTEK sound software is not on the student worker computer. Computer is in HSS310. The sound is not working at all and she would like the worker to have the same sound system she has on her computer. They sound bar is there, just nothing is working.	Add Attachment