Service Request Ticket - # 56369

Service Request Information

CONTACT Name Erckenbrack, Leticia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 19, 2015 02:24 PM
Department Student Enrichment Program Phone 88032
Location Email erckenbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20110237[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Professional P2210 22-inch WFP Monitor
Serial No. CN06H6FX74445162DSYL Location PDR
TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Mar 23, 2015 10:09 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Mar 23, 2015 10:09 AM 
Outlook was installed last Friday.  Sync lasted 
most of the day.
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Lori Burgeson Mar 20, 2015 06:48 AM 
****This is an email****
Hi Letitia,

I am looking into the service request you 
entered with our help desk regarding the setup 
of Outlook on your new computer.  I see that 
you are available all day today.  Can I stop by 
around 9am to get that going for you?

Thank you,
Lori
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Lori Burgeson Mar 20, 2015 06:46 AM 
Task reassigned to Lori Burgeson.
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Kevin Thibeault Mar 19, 2015 02:24 PM 
She called in stating that she just received this
computer and that she would like to have Outlook
installed on this machine to manage her emails.

**
She will be in her office all day today and tomorrow
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