Service Request Ticket - # 56370

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 19, 2015 02:35 PM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130148[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25L61E1DNML Location PDR 2023 Giveaway

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.12 (macOS Sierra) Software MS Office 2011 Std for MAC from P0091591, ZoomText Mac v1.1.4 from VISA2014004188(share of license between W#20130148 and W#20130149)

Wired NIC 10:DD:B1:E2:D2:D2


Wireless NIC 8C:2D:AA:5B:F8:0F


Bluetooth NIC 8C:2D:AA:5B:F8:10

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Mar 23, 2015 03:52 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Mar 23, 2015 03:52 PM 
Check the machine in the library and uninstalled
and reinstalled the printer driver.I asked a
student to print from the machine and it work just
fine.
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Ryan Ripp Mar 20, 2015 10:53 AM 
Task reassigned to Dyl Karbia.
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Lexie Widmer Mar 20, 2015 08:46 AM 
Left VM.
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Kevin Thibeault Mar 19, 2015 02:35 PM 
The computer is asking for an admin password
whenever a student tries to print black and white.
Works fine when students choose to print to color
printer.
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