Service Request Ticket - # 56373

Service Request Information

CONTACT Name Thomas, Cathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 19, 2015 04:29 PM
Department The Research Institute Phone 5413460593
Location Email thomasc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20130316[Edit Inv] (opens in a new window) Bldg/Room TODD 210
Service Tag Description Apple MacBook Pro 13-inch with Retina Display #Z0PW
Serial No. C02L71ERFFRR Location Robyn Lopez-Melton

CPU Intel Core i7(3.0GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 Std for MAC from P0091622, Adobe Acrobat Pro XI (v.11) for MAC from P0092529, Adobe CS6 Design Standard for MAC/WIN from P0093734, IBM SPSS Statistics Premium Faculty Pack TERM License(installed as v.22 yearly renewal expired May 31,2015) from P0094061

Wireless NIC 54:26:96:DD:7F:39


Bluetooth NIC 54:26:96:DD:7F:3A


TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact ellism@wou.edu 88629

Tracking

Entered by Date Memo
Michael Ellis
Email

Public

Entered by Date Memo
Michael Ellis Apr 01, 2015 09:29 AM
Status changed from (1) Pending to (5) Completed
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Michael Ellis Apr 01, 2015 09:29 AM
Dave and set this up for Cathy.
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Michael Ellis Mar 24, 2015 02:40 PM
Meeting on 3/30
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Michael Ellis Mar 24, 2015 01:43 PM
Sent her an email today requesting meeting time
via phone.
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Ryan Ripp Mar 23, 2015 11:09 AM
I let Cathy know that Michael was out sick today, 
and that he'd get back to her as soon as he is 
able.
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Ryan Ripp Mar 23, 2015 11:09 AM
****This is an email****
I¿m in a meeting right now but would like to 
check-in today (before 3:00) regarding the FTP 
issue ¿ what time will work with you
THANKS
Cathy
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Katie Halvorson Mar 20, 2015 10:14 AM
****This is an email****
Good Morning Kevin
Here is a little information to clarify and
follow-up from yesterday¿s conversation.
I need a site to act as a FTP delivery site for a
csv (excel) data to be obtained from a script
which will feed data to an APP.  The script will
draw the data regularly  and I will need to update
the data on a minimum of a monthly basis.
I am hoping a website (like our personally web
space) will work however I need it to be linked to
the project (CCRR)  not to a person.
I know very little about FTP sites  and I also do
not know much about our web platforms or how to
set this up to function easily ¿¿ so I need some
help as soon as possible.
Monday I will be on campus with my laptop (WOU
20130316) from 7am to 3:30pm, I have several
meetings but can be interrupted to solve this issue.
THANKS
Cathy
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Lori Burgeson Mar 20, 2015 07:45 AM
Task reassigned to Michael Ellis.
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Lori Burgeson Mar 20, 2015 07:45 AM
Michael, you might be the best person to answer 
this question.  We might suggest filezilla, 
which can be used for both Mac and PC users.  
Cathy is a Mac user.  We also aren't sure if 
ports would need to be opened on the firewall 
if any.  It looks as though she will be 
contacting us today to let us know more 
specifics as to what she is using this for.
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Kevin Thibeault Mar 19, 2015 04:29 PM
She called in looking for a ftp delivery system
that she can use to share documents. She is
sending data files, more specifically excel docs.
She is supposed to be sending an email tomorrow
morning with a more detailed explanation of what
she would like.

**
Cell phone# 541-521-1105
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