Service Request Ticket - # 56380

Service Request Information

CONTACT Name Stutzenberger, Amy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 20, 2015 02:35 PM
Department Social Science Phone 88953
Location Email stutzenbergera@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20131105[Edit Inv] (opens in a new window) Bldg/Room NONE
Service Tag Description Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
Serial No. 5DJBF12 Location Going to PDR

CPU Intel Core i7-4600U(2.1 GHz, 4M Cache)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 from P0094370, TRANSFERRED TO AMY W#20130386 SPSS Statistics Campus Edition Standard Authorized User V 22(site license)

Wired NIC EC:F4:BB:3C:08:AA


Wireless NIC 80:86:F2:6D:17:44


Bluetooth NIC 80:86:F2:6D:17:48

TECHS Submitted by John Rushing Contact rushingj@wou.edu 89242
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Mar 26, 2015 03:30 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Mar 26, 2015 03:30 PM 
replaced keyboard, Nick took computer over to her 
office.
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John Rushing Mar 25, 2015 01:10 PM 
She returned the Loaner Laptop 20090027[Edit Inv]
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Nick Moore Mar 25, 2015 12:27 PM 
Task reassigned to John Rushing.
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Nick Moore Mar 25, 2015 12:27 PM 
delivered the computer to amy's office.
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John Rushing Mar 25, 2015 12:25 PM 
she emailed me and said she will be in her office 
today after 12:30pm
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John Rushing Mar 25, 2015 12:16 PM 
Task reassigned to Nick Moore.
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John Rushing Mar 25, 2015 10:51 AM 
Task reassigned to John Rushing.
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John Rushing Mar 25, 2015 10:51 AM 
LCD screen replaced on 3/25/2015.  Still waiting 
on keyboard.
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John Rushing Mar 20, 2015 04:45 PM 
Loaner Laptop: 20090027[Edit Inv]
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John Rushing Mar 20, 2015 02:36 PM 
contact number: 502-376-3299
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John Rushing Mar 20, 2015 02:35 PM 
The screen is cracked on the left side and it is 
missing the number 2 key.   Looking for 
warranty/repair. She wants to be contacted if 
there is a charge to the department.
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