Service Request Ticket - # 56381

Service Request Information

CONTACT Name Wolfe, Gail   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 23, 2015 09:19 AM
Department Financial Aid Phone 88682
Location Email wolfeg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20100433[Edit Inv] (opens in a new window) Bldg/Room WEL
Service Tag Description Xerox Phaser 3600DN Monochrome Laser Printer
Serial No. MHB891295E Location Empty

Model P3600/DN Hostname financialaid.wou.edu
Notes 40ppm, PS3, 128MB Memory Network Print, Duplex 110V, PRINTER MAINT: Xerox Phaser 3600 fuser unit 110volt part#126N00324 from VISA2012003442 MAY2013 SR50471; Xerox 3600 Fuser 110V, New #126N00324 from VISA2014004513 SR56381 APRIL2015; PRINT MAINT: Xerox 3600 Fuser Maintenance Kit, 110V, New #3600-Z1, VISA2016005798, OCT2016, SR61718 Ink/Toner Refill

Wired NIC 00:00:AA:BE:4C:89

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact zmyers14@wou.edu 88925

Tracking

Entered by Date Memo
Zach Myers
Email

Public
Entered by Date Memo
Zach Myers Apr 02, 2015 03:33 PM 
Status changed from (3) Order in Process to (5) Completed
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Zach Myers Apr 02, 2015 03:33 PM 
The printer was set up, it gives a small dismissable error when 
printing from tray 2 that I wasn't able to fix, but she said she never 
used tray 2 anyhow so I thought it'd be fine as-is.
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Megan Thibeault Apr 02, 2015 02:45 PM 
Task reassigned to Zach Myers.
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Shandelle Plasker Mar 25, 2015 08:58 AM 
Status changed from (1) Pending to (3) Order in Process
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Megan Thibeault Mar 24, 2015 11:38 AM 
Task reassigned to Shandelle Pepper.
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Megan Thibeault Mar 24, 2015 11:38 AM 
Shadelle can you create a purchase request for
this, needs a new fuser and rollers. 

part# for rollers is:JC97-02233A (samsung roller,
xerox one doesn't work)
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Megan Thibeault Mar 23, 2015 09:19 AM 
****This is an email****
Megan,
My printer is acting up again.  It is not fusing
the toner to the paper evenly again.  I have run
the maintenance to clean the drum and clean the
fuser several times and it improved some but still
not good.  It started to act up when it said the
toner was low.  I put in a new cartridge but that
did not improve the performance.

Any help is appreciated.  I have access to another
printer to use this week if you have to take this
one to the shop.

Thanks
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