Service Request Ticket - # 56388

Service Request Information

CONTACT Name Compton, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 23, 2015 03:57 PM
Department Admissions Office Phone 88571
Location Email comptond@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20121243[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
Serial No. 59R1LX1 Location PDR

CPU Intel Core i7-3740QM(2.7GHz, 6M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0090649 downgraded to Pro Plus 2010

Wired NIC F0:1F:AF:1D:2D:97


Wireless NIC BC:85:56:F3:14:7D


Bluetooth NIC 24:FD:52:30:2B:A2

TECHS Submitted by Emily Watson Contact ewatson13@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

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Entered by Date Memo
Megan Thibeault Apr 01, 2015 02:03 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Apr 01, 2015 02:03 PM 
completed
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Megan Thibeault Apr 01, 2015 02:01 PM 
****This is an email****
 had success by upgrading to
Driver_54WK9_WN_3.0.07.44_A04.EXE through the Dell
site found here:

http://www.dell.com/support/drivers/us/en/19/driverdetails?driverid=54WK9#
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Megan Thibeault Apr 01, 2015 02:01 PM 
****This is an email****
 had success by upgrading to
Driver_54WK9_WN_3.0.07.44_A04.EXE through the Dell
site found here:

http://www.dell.com/support/drivers/us/en/19/driverdetails?driverid=54WK9#
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Megan Thibeault Mar 30, 2015 02:39 PM 
left David a vm. Machine is good to go-needs to
hard wire, first log in.
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Megan Thibeault Mar 26, 2015 02:45 PM 
Task reassigned to Megan Eichler.
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Megan Thibeault Mar 26, 2015 02:45 PM 


                 
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Katie Halvorson
Mar 26, 2015  02:42 PM






Came by to pick up computer--told him someone
would get it to him by the end of the day.


                 
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Vikas Sharma
Mar 23, 2015  03:59 PM






Task reassigned to Vikas Sharma.


                 
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Emily Watson
Mar 23, 2015  03:57 PM






In sleep mode nothing is accessible, not the mouse 
or any other features.Laptop is slow to start up.   


                 
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