Service Request Ticket - # 56390

Service Request Information

CONTACT Name Courtney, Arlene   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 23, 2015 04:34 PM
Department Natural Science/ Chemistry Phone 88207
Location Email courtna@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20121253[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 18HPHX1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010, TRANSFER TO NEW CPU W#20160133--Techsmith CamtasiaStudio(v8)/SnagIt(v11)WIN bundle from VISA2012003498, Adobe Acrobat XI(v11) Pro from P0090532, Adobe PhotoshopElem/PremiereElem v11 WIN from P0090532, Adobe Photoshop LightRoom v5 from P0090604 and Adobe Captivate v7 from P0090604, ; LiteratureandLatte Scrivener for Windows v1.8.6 VISA2014004412 and Scapple for Windows v1.0 VISA2014004412

Wired NIC B8:CA:3A:8E:48:0E


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public

Entered by Date Memo
Babatunde Idahor Apr 14, 2015 09:25 AM
Status changed from (2) Scheduled to (5) Completed
Add Attachment
Babatunde Idahor Apr 14, 2015 09:25 AM
Scrivener is installed and activated on machine 
with wou# 20121253[Edit Inv]
Add Attachment
Babatunde Idahor Apr 14, 2015 08:58 AM
Task reassigned to Babatunde Idahor.
Add Attachment
Lexie Widmer Apr 13, 2015 02:02 PM
Status changed from (1) Pending to (2) Scheduled
Add Attachment
Ruby Tidwell Apr 10, 2015 12:46 PM
Priority changed from (2) High Priority to (3) Priority.
Add Attachment
Ruby Tidwell Apr 10, 2015 11:48 AM
Please meet with Arlene on Tuesday at 9am

If she is not in her office, she will be in the 
lab down the hall in Devolder - please find 
her.

She already has Scapple, but just needs to have 
Scrivener installed on her computer (W# 
20121253[Edit Inv] )

T:\LiteratureandLatte\Scrivener(Ed
Licenses)\Scrivener for Windows v1_8_6(ED 
license)
Add Attachment
Megan Thibeault Apr 09, 2015 05:08 PM
Status changed from (7) Waiting for Contact to (1) Pending
Add Attachment
Megan Thibeault Apr 09, 2015 05:08 PM
Please try contacting Arlene again 
Add Attachment
Ruby Tidwell Apr 03, 2015 10:46 AM
Task reassigned to UCS Tech.
Add Attachment
Ruby Tidwell Apr 03, 2015 10:46 AM
Status changed from (1) Pending to (7) Waiting for Contact
Add Attachment
Ruby Tidwell Mar 27, 2015 09:18 AM
Sent Arlene an email with an update and again 
asking for her availability for the install on her 
machine
Add Attachment
Ruby Tidwell Mar 25, 2015 09:18 AM
Installed all software in the lab, editing room, 
and laptop cart.  Just waiting for Arlene's 
response to arrange the install on her machine.
Add Attachment
Megan Thibeault Mar 25, 2015 09:15 AM
Task reassigned to Ruby Tidwell.
Add Attachment
Megan Thibeault Mar 24, 2015 11:32 AM
****This is an email****
Arlene,

I have a service request to get some software
installed on computers in DSC208 and 214 for
spring term. Is there a certain time this week
that works best to get this done. I need to get
into your office to load the software on your
machine as well.

Thanks,
MeganArlene,

I have a service request to get some software
installed on computers in DSC208 and 214 for
spring term. Is there a certain time this week
that works best to get this done. I need to get
into your office to load the software on your
machine as well.

Thanks,
Megan
Add Attachment
Megan Thibeault Mar 24, 2015 11:25 AM
Task reassigned to Megan Eichler.
Add Attachment
Tricia Flaherty Mar 23, 2015 04:34 PM
Software ordered by Arlene Courtney for DeVolder
Digital LAB and office to be used Spring 2015:
Install on W#20121125[Edit Inv] DSC208A MAC editing Room
T:\Adobe Photoshop\PS_Lightroom5WIN-MAC
&
T:\LiteratureandLatte\Scrivener(Ed
Licenses)\Scrivener for MAC_OS_X v_2_6(Ed license)

Install on PC stations in DFSC208 Digital Lab
W#20121083-W#20121094:
T:\LiteratureandLatte\Scapple(Ed Licenses)\Scapple
for Windows v1_0(ED license)
&
T:\LiteratureandLatte\Scrivener(Ed
Licenses)\Scrivener for Windows v1_8_6(ED license)

Install on PC laptop in DFSC208 Digital Lab cart
W#20120753[Edit Inv] and Arlene's Office PC Station
W#20121253[Edit Inv] DFSC214:
T:\LiteratureandLatte\Scapple(Ed Licenses)\Scapple
for Windows v1_0(ED license)
&
T:\LiteratureandLatte\Scrivener(Ed
Licenses)\Scrivener for Windows v1_8_6(ED license)

Install on editing Room PC DFSC208A W#20121178:
T:\LiteratureandLatte\Scrivener(Ed
Licenses)\Scrivener for Windows v1_8_6(ED license)
Add Attachment