Service Request Ticket

Service Request Information

CONTACT	Name	Shimizu, Melinda	Date	Mar 25, 2015 10:37 AM
	Department	Natural Science Division	Phone	89320
	Location		Email	shimizum@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20140497 (opens in a new window)	Bldg/Room	NS 218A
	Service Tag		Description	HP OfficejetPro 8100 Color Inkjet ePrinter #CM752A
	Serial No.	CN47BFV066	Location
	Model	CM752A	Hostname
	Notes	Up To 20 ppm Black/16 ppm Color Borderless Printing Up To 8.5x11" Automatic Duplex Printing Ethernet & Wi-Fi Connectivity Print From Mobile Devices ePrint Compatible W-Fi; *This printer will be a USB local printer only, our campus wireless network does not support wireless printing and this is model is not supported for network printing by UCS. *	Ink/Toner Refill	BLK-HP950 Colors-Cyan, Magenta and yellow HP951
	Wired NIC	A0:2B:B8:61:8B:25

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Mar 25, 2015 03:09 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Mar 25, 2015 03:09 PM	Delivered and set up printer; test printed successfully. She was comfortable using the hard drive herself but will call if she needs help.	Add Attachment
Ruby Tidwell	Mar 25, 2015 01:09 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Tricia Flaherty	Mar 25, 2015 10:37 AM	This printer and hard drive are on counter in ITC008 with an invoice. Drivers can be found on T Drive or straight from HP online. She may need to reformat Hard drive if she intends to use it for Mac backup(laptop W#20130553) please discuss the details with her as she also has a small lab area with PC desktops	Add Attachment