Service Request Ticket

Service Request Information

CONTACT	Name	Stone, Alan	Date	Mar 26, 2015 01:23 PM
	Department	Business Services/Printshop	Phone	88843
	Location		Email	stoneal@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140489 (opens in a new window)	Bldg/Room	WEL 172
	Service Tag	8KKBB42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	8KKBB42	Location	Alan Stone, Printshop Print Tech station
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; TRANSFERRED from W#20101379 dobe Acrobat Pro 10 WIN license from P0083034, Adobe Design Standard CS6 WIN from P0085592; Adobe CC 20** SERIALIZED DESKTOP order11038 SR70970;
	Wired NIC	98:90:96:BF:13:4A

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
Megan Thibeault	Apr 03, 2015 01:51 PM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Apr 03, 2015 01:51 PM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Apr 03, 2015 01:51 PM	completed	Add Attachment
Megan Thibeault	Mar 30, 2015 08:42 AM	Task reassigned to Megan Eichler.	Add Attachment
Ruby Tidwell	Mar 27, 2015 02:05 PM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Mar 27, 2015 01:48 PM	Still needs special software	Add Attachment
Ruby Tidwell	Mar 27, 2015 08:40 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Shandelle Plasker	Mar 26, 2015 01:23 PM	NEW EQUIP SETUP: Dell OptiPlex 9020 and Two Dell 23 Monitors need to be setup and delivered to: ITC112 Computer WOU#20140489 Monitors WOU#20140491/20140492 New equipment is located on the counter in ITC008 **John and Megan have additional software list*	Add Attachment