Service Request Ticket - # 56415

Service Request Information

CONTACT Name Baltzley, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 26, 2015 03:08 PM
Department Natural Science Division Phone 88832
Location Email baltzlem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101238[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
Serial No. 1H4Z1Q1 Location PDR

CPU Intel Core i7-2720QM(2.2GHz, 6MB cache)


OS Unknown Software Microsoft Office Pro Plus 2010 from P0080492 installed as Office Pro Plus 2007, TRANSFER to new laptop W#20150268 APR2016:Adobe Design Std CS5.5 from P0080492(80/20 share with desktop)

Wired NIC 5C:26:0A:54:B3:B3


Wireless NIC A0:88:B4:48:7D:64


Bluetooth NIC 90:00:4E:F0:F0:89

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact lwidmer11@wou.edu 88925

Tracking

Entered by Date Memo
Lexie Widmer
Email

Public
Entered by Date Memo
Lexie Widmer Mar 26, 2015 04:59 PM 
Status changed from (1) Pending to (5) Completed
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Lexie Widmer Mar 26, 2015 04:59 PM 
Uninstalled old office, installed 2013.  Made sure
it was activated via KMS.  Good to go.
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Lexie Widmer Mar 26, 2015 03:38 PM 
Task reassigned to Lexie Widmer.
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Lexie Widmer Mar 26, 2015 03:33 PM 
Talked to Tricia about licensing.  She okayed
putting 2013 on this laptop if he would like, but
to also confirm with Megan which install key to
use.  He is also eligible for a new laptop at some
point.
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Katie Halvorson Mar 26, 2015 03:08 PM 
He would like the newest version of Microsoft
suite because whenever he tries to open stuff from
students in Word, sometime it says he is running
the wrong/incapable version. He currently has 2010.
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