Service Request Ticket

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Service Request Information

CONTACT	Name	Bartlett, John	Date	Mar 26, 2015 05:30 PM
	Department	Athletics	Phone	88531
	Location		Email	bartlej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110869 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2C315V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	18:03:73:25:44:35

TECHS	Submitted by	Lexie Widmer	Contact	lwidmer11@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Tracking

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Apr 06, 2015 03:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Apr 06, 2015 03:20 PM	Computer has been setup and printers added. Returned loaner: 20090535	Add Attachment
Lexie Widmer	Apr 06, 2015 02:21 PM	Task reassigned to Lexie Widmer.	Add Attachment
Kevin Thibeault	Apr 06, 2015 02:07 PM	He is in his office until about 3	Add Attachment
Miles Rakestraw	Apr 02, 2015 10:42 AM	Left VM.	Add Attachment
Zach Myers	Mar 31, 2015 04:29 PM	I ran hardware diagnostics and found the computer to be working fine, the only thing left to try is just bringing it back to his office and trying again. I left a vm asking him to set up a time we can do that.	Add Attachment
Zach Myers	Mar 31, 2015 04:13 PM	He also requested some upgrades to his computer and monitor, so I sent him this: *This is an outgoing email** Hi John, Your computer is currently being tested at UCS to see if we can find what's wrong with it. Regarding the computer and monitor replacements you were asking about, unfortunately your computer is not up for replacement at this time. If you would like a new monitor, your department will need to purchase it by contacting Tricia Flaherty at flahert@mail.wou.edu. Please feel free to call UCS on the extension 88925, or just reply to this email. Thanks,	Add Attachment
Zach Myers	Mar 31, 2015 03:56 PM	Task reassigned to UCS Tech.	Add Attachment
Zach Myers	Mar 31, 2015 03:56 PM	When I set up the computer, It ran check disk and found large amounts of corrupted space on the hard drive. After running check disk the screen went black, and after several restarts it would not change. Running some hardware tests now.	Add Attachment
Lexie Widmer	Mar 31, 2015 03:41 PM	Task reassigned to Zach Myers.	Add Attachment
Lexie Widmer	Mar 31, 2015 03:41 PM	Next time, assign it to yourself please.	Add Attachment
Babatunde Idahor	Mar 30, 2015 05:27 PM	Task reassigned to UCS Tech.	Add Attachment
Babatunde Idahor	Mar 30, 2015 04:18 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Kevin Thibeault	Mar 30, 2015 03:21 PM	He is in his office today until 5 and tomorrow from 10-12	Add Attachment
Ruby Tidwell	Mar 27, 2015 08:23 AM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Mar 27, 2015 08:23 AM	Set up - needs to have printers set up when delivered	Add Attachment
Ruby Tidwell	Mar 27, 2015 08:18 AM	Left VM for availability	Add Attachment
Ruby Tidwell	Mar 27, 2015 08:08 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Lexie Widmer	Mar 26, 2015 05:30 PM	John called in to get his H:drive mapped. When I went over there, he said that his computer was retrieved from NPE 115 to troubleshoot a virus and a loaner was brought over by a tech. The machine is currently being reimaged on the counter closest to the back door. It needs to be setup (including printers, etc.) and delivered back to John.	Add Attachment