Service Request Ticket

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Service Request Information

CONTACT	Name	Mansayon, Christopher	Date	Mar 30, 2015 12:29 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	mansayonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101015 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6420,4.0GB,1333MHz SDRAM, 2 DIMM
	Serial No.	4LV25Q1	Location	PDR
	CPU	Intel Core i7-2720QM(2.2GHz, 6MB cache)
	OS	Unknown	Software	Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0080006 installed as Office Pro Plus 2007
	Wired NIC	5C:26:0A:4E:67:A6
	Wireless NIC	A0:88:B4:1A:3D:38
	Bluetooth NIC	68:A3:C4:47:22:91

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Lexie Widmer	Apr 07, 2015 03:27 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Apr 07, 2015 03:27 PM	All computers have -library local account removed -mansayonc added as admin	Add Attachment
Lexie Widmer	Apr 07, 2015 03:19 PM	Was able to connect and login (both locally and networked via wifi). Had to reconnect them to classroom. Returning them to the library.	Add Attachment
Miles Rakestraw	Apr 02, 2015 10:01 AM	Task reassigned to Dyl Karbia.	Add Attachment
Ruby Tidwell	Apr 01, 2015 04:43 PM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Apr 01, 2015 04:36 PM	both laptops are on the other side of my desk	Add Attachment
Ruby Tidwell	Apr 01, 2015 04:35 PM	All laptops have local account set up except the following: 20101015 - when creating account, error message displayed that the password didn't meet the password policy requirements 20101025 - unable to log in - displayed error message that the system is running low on resources and would not allow a new user to log in (the same message was displayed when trying to log in with ucsadmin)	Add Attachment
Ruby Tidwell	Apr 01, 2015 04:32 PM	Zach and I put labels on each laptop with the following info: username: library (.\library) password: student	Add Attachment
Megan Thibeault	Apr 01, 2015 02:35 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Megan Thibeault	Apr 01, 2015 02:35 PM	Ruby, please create local accounts on each of the laptops. The library has to be in charge of some sort of check out sheet to see who is using what machine at the time of use.	Add Attachment
Nick Moore	Apr 01, 2015 10:07 AM	Task reassigned to Megan Eichler.	Add Attachment
Nick Moore	Apr 01, 2015 10:07 AM	I had no issue with logging into the two computers. To log into the computer for the fist time you would need to be connected with a hard line. He said it was an issue due to them being on a cart and being for classrooms where there is no way to have all the computers connected to a hard line. He wanted to be contacted by my lead about the situation.	Add Attachment
Nick Moore	Mar 30, 2015 02:50 PM	Task reassigned to Nick Moore.	Add Attachment
Katie Halvorson	Mar 30, 2015 12:29 PM	Two check out computers have an error that says "cannot connect to log on server" He has the computers up at the info desk at the library. 20101015 20101036	Add Attachment