Service Request Ticket

Service Request Information

CONTACT	Name	Timken, Gay	Date	Mar 30, 2015 04:33 PM
	Department	Health & Exercise Science	Phone	88217
	Location		Email	timkeng@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20121219 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13 inch (Intel Core i5 2.5GHz)
	Serial No.	C1MKV1QHDV30	Location	PDR
	CPU	intel Core i5(2.5GHz Dual-core
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office 2011 Std for MAC from P0090649
	Wired NIC	10:DD:B1:D9:FF:CE
	Wireless NIC	88:1F:A1:1F:90:58
	Bluetooth NIC	88:1F:A1:1F:90:59

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	mrakestraw13@wou.edu	88925

Entered by	Date	Memo
Miles Rakestraw			Email Public
Entered by	Date	Memo
Miles Rakestraw	Apr 02, 2015 11:03 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Miles Rakestraw	Apr 02, 2015 11:03 AM	New charger has been delivered. Loaner returned to ITC 009	Add Attachment
Megan Thibeault	Apr 02, 2015 10:36 AM	Task reassigned to Miles Rakestraw.	Add Attachment
Megan Thibeault	Apr 02, 2015 10:36 AM	Can you take the replacement charger to Gay and get back the loaner charger	Add Attachment
Megan Thibeault	Apr 01, 2015 09:51 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Megan Thibeault	Apr 01, 2015 09:51 AM	case 773532867 repair d152468068	Add Attachment
Shandelle Plasker	Apr 01, 2015 09:26 AM	Task reassigned to Megan Eichler.	Add Attachment
Shandelle Plasker	Apr 01, 2015 09:26 AM	My misunderstanding! We order this but I am not sure if Ruby did this or not?	Add Attachment
Shandelle Plasker	Mar 30, 2015 04:37 PM	Loaner WOU#20051206	Add Attachment
Shandelle Plasker	Mar 30, 2015 04:33 PM	She had to barrow a loner charger because the wire on her charger split. She borrowed the charger on 3/30/2015. Charger should be returned once she orders a new.	Add Attachment