Service Request Ticket - # 56435

Service Request Ticket - # 56435

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Service Request Information

CONTACT	Name	Carrillo-Garcia, Adriana	Date	Mar 31, 2015 10:06 AM
	Department	Admissions Office	Phone	89366
	Location		Email	carrilloa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20140002 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8570DNM Printer
	Serial No.	XFN186948	Location	PDR
	Model	8570DNM	Hostname
	Notes	Print Resolution 2400 FinePoint, 40 ppm Black and Color, Ethernet, Automatic Duplex Print, Input Capacity 625 Sheets, Monthly Duty Cycle 85,000 Images, Internal Memory 512 MB standard and 2GB Max, Solid Ink Color Technology [PAGEPACK PRINTER] PIN: 4416	Ink/Toner Refill	Xerox - 108R00929 Colorqube Ink Black Cartridges (2 Sticks), Xerox - 108R00926 Colorqube Ink Cyan Cartridges (2 Sticks), Xerox - 108R00927 Colorqube Ink Magenta Cartridges (2 Sticks), and Xerox - 108R00928 Colorqube Ink Yellow Cartridges (2 Sticks)
	Wired NIC	9C:93:4E:53:AB:E9

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Apr 06, 2015 11:59 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Apr 06, 2015 11:59 AM	replaced the process motor-good to go	Add Attachment
Ryan Ripp	Apr 02, 2015 01:47 PM	Task reassigned to Megan Eichler.	Add Attachment
Miles Rakestraw	Apr 02, 2015 11:39 AM	Task reassigned to UCS Tech.	Add Attachment
Miles Rakestraw	Apr 02, 2015 11:39 AM	Xerox will be sending a technician out to service the printer. They will be contacting Megan to schedule time.	Add Attachment
Emily Watson	Apr 01, 2015 12:52 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Emily Watson	Apr 01, 2015 12:52 PM	**This is an email** Hello again, Yesterday I had submitted a request, someone did come and looked at our printer and made some changed. Unfortunately our colored printer is still leaking and doing the same problem. If someone could please come look at it again, that would be great! Thanks, Adriana	Add Attachment
Miles Rakestraw	Mar 31, 2015 10:59 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Miles Rakestraw	Mar 31, 2015 10:59 AM	Replaced maintenance kit and scrubber. Printer is no longer leaking oil.	Add Attachment
Miles Rakestraw	Mar 31, 2015 10:15 AM	Task reassigned to Miles Rakestraw.	Add Attachment
Alyssa Little	Mar 31, 2015 10:06 AM	**This is an email** Hello, Our colored printer is leaking some white looking ink onto our paper. The number of our printer is 20140002 Thanks, Adriana	Add Attachment