Service Request Ticket

Service Request Information

CONTACT	Name	Barry, Angie	Date	Mar 31, 2015 03:48 PM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130527 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	9WKBFZ1	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986
	Wired NIC	F8:B1:56:C5:AA:87

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	zmyers14@wou.edu	88925

Entered by	Date	Memo
Zach Myers			Email Public
Entered by	Date	Memo
Zach Myers	Mar 31, 2015 05:01 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Zach Myers	Mar 31, 2015 05:01 PM	I went over and set up the outlook app without any issues.	Add Attachment
Megan Thibeault	Mar 31, 2015 04:42 PM	Task reassigned to Zach Myers.	Add Attachment
Lexie Widmer	Mar 31, 2015 04:29 PM	Task reassigned to UCS Tech.	Add Attachment
Lexie Widmer	Mar 31, 2015 04:29 PM	Outlook is synced. She would like help setting up Outlook on her Iphone. I tried, but ran out of time. In the Outlook app, I selected Google, chilesr@mail.wou.edu, it took us to the google sign, used the chilesr@mail.wou.edu credentials, took us to the Portal login, where it logged in, but never actually synced. I tried the exchange account, but it errored out. May need to use the "other" account type, and figure out the proper incoming/outgoing server addresses.	Add Attachment
Lexie Widmer	Mar 31, 2015 03:53 PM	Task reassigned to Lexie Widmer.	Add Attachment
Ryan Ripp	Mar 31, 2015 03:48 PM	**This is an email** Can you please send someone over to install outlook on Rebecca Chiles computer? 20130527. Thanks! Angie/Public Safety	Add Attachment