Service Request Ticket

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CONTACT	Name	McGlade, Michael	Date	Apr 01, 2015 12:37 PM
	Department	Social Science	Phone	88381
	Location		Email	mcgladm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140480 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	2N87L32	Description	Dell Latitude E7250 (i7-5600U, 8GB RAM 256HD)
	Serial No.	2n87l32	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 from Microsoft Desktop Ed license P0096073; TRANSFER TO W#20190237 JAN2020: Illuminance UV Recorder Win ver1.0.9(E) VISA2016006391 T:\1. Drivers\UV_Recorder\Illuminance_UV_Temp&Humidity_Data_Logger\TR-74Ui
	Wired NIC	34:E6:D7:2F:75:56
	Wireless NIC	60:57:18:6C:B4:98
	Bluetooth NIC	60:57:18:6C:B4:9C

TECHS	Submitted by	Emily Watson	Contact	ewatson13@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Dec 15, 2015 04:22 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Dec 15, 2015 04:22 PM	Laptop and external DVD device - delivered to Dr Mike McGlade.	Add Attachment
Shandelle Plasker	Dec 15, 2015 04:21 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Shandelle Plasker	Dec 15, 2015 04:21 PM	Has been added to AD	Add Attachment
Babatunde Idahor	Dec 15, 2015 03:39 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Babatunde Idahor	Dec 15, 2015 02:06 PM	Added to AD W20140480.	Add Attachment
Babatunde Idahor	Dec 15, 2015 02:03 PM	External DVD-drive delivered.	Add Attachment
Babatunde Idahor	Dec 15, 2015 02:03 PM	Set-up is complete.	Add Attachment
Babatunde Idahor	Dec 14, 2015 03:33 PM	1.Google earth installed 2.SPSSv23 installed 3.Clip Grab installed.	Add Attachment
Katie Halvorson	Dec 14, 2015 02:29 PM	needs to be setup and delivered to HSS 211. He came in and said he needs SPSS and Clip Grab and Google Earth back on his computer. And he is around tomorrow after 130.	Add Attachment
Babatunde Idahor	Dec 14, 2015 01:09 PM	Sent out an e-mail to Dr Michael to confirm what special software he has/would need on both machines respectively.Also, what dates he would be available this week.	Add Attachment
Babatunde Idahor	Dec 14, 2015 10:35 AM	Task reassigned to Babatunde Idahor.	Add Attachment
Babatunde Idahor	Dec 14, 2015 10:34 AM	Imaging...	Add Attachment
Tricia Flaherty	Dec 02, 2015 01:02 PM	Mike has gotten permission to add a external DVD writer to this laptop so I have invoiced for one and included it with the laptop.	Add Attachment
Sarah Pettigrew	Dec 01, 2015 01:21 PM	Task reassigned to New Equip. Setup.	Add Attachment
Sarah Pettigrew	Dec 01, 2015 01:21 PM	NEW EQUIP SETUP: (GFA) A Dell laptop needs to be setup and delivered to Michael McGlade in HSS 211. The WOU # of the new laptop is 20140480 and the old laptop is 20100756. He would like to keep his keyboard, mouse, and monitor. He would prefer to be contacted by email, and then by cell (503)949- 0180, not his office phone. The new equipment is on the shelves across from the restroom in ITC 009.	Add Attachment
Lexie Widmer	Apr 23, 2015 03:10 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Lexie Widmer	Apr 23, 2015 03:09 PM	**This is an outgoing email** Hi Michael, I left you a voicemail, but thought I'd email you with more details. I ran system and hardware tests, with only one coming back with a significant hard drive error. I also got a change battery error. I would concur with you that while your computer is functional at the moment, it may not be in the near future. I talked to Tricia about starting the replacement process for you, who should be in touch. In the meanwhile, I reimaged your laptop and ran updates. It should be fine to use until you get your replacement. I would advise you to save to other storage devices such as your network drives or external USB's though, just in case. You can pick up your laptop where you dropped it off, or we can deliver it to you, whichever you prefer. Thanks, Lexie 88295 Desktop Support	Add Attachment Public
Lexie Widmer	Apr 23, 2015 03:03 PM	Reimaged the computer. During setup, I got errors regarding a possible charging issue, but it went away after a bit. This in addition the beginning of hard drive issues spurred me to talk to Tricia about a replacement. She will be in with contact Michael.	Add Attachment
Lexie Widmer	Apr 22, 2015 03:27 PM	Disk check came back fine.	Add Attachment
Lexie Widmer	Apr 22, 2015 02:23 PM	Diagnostics resulted in "Error Code 0142. Hard Drive 0 - self test unsuccessful. Status: 79. "	Add Attachment
Lexie Widmer	Apr 22, 2015 02:02 PM	Task reassigned to Lexie Widmer.	Add Attachment
Kevin Thibeault	Apr 22, 2015 01:11 PM	Dropped laptop off at the helpdesk. He said he backed up the "C" drive like you asked in the voice-mail. The laptop is in the back at the tech station.	Add Attachment
Miles Rakestraw	Apr 22, 2015 10:11 AM	Left VM.	Add Attachment
Megan Thibeault	Apr 22, 2015 09:52 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Katie Halvorson	Apr 22, 2015 09:27 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Apr 22, 2015 09:27 AM	503-949-0180	Add Attachment
Emily Watson	Apr 01, 2015 12:37 PM	McGlade's laptop has a long login time, and also requests a disk check at login even when there is no disk in the laptop. The laptop is also generally slow running. He requests a replacement laptop if the problems cannot be fixed.	Add Attachment