Service Request Ticket - # 56455

Service Request Information

CONTACT Name Tankersley, Daniel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 01, 2015 03:40 PM
Department Creative Arts Phone 89658
Location Email tankersley@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110396[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch,3.4GHz Quad-Core Intel i7 #Z0M7
Serial No. SD25HM0PCDHJW Location PDR

CPU 3.4GHz Quad-Core Intel Core i7


OS MAC OS X 10.12 (macOS Sierra) Software bundled with iLife'11, OpenOffice, (Large set of Freeware from Tankersly), Adobe CS5.5 Master Coll. for MAC from P0083034, AutoDesk Ent. Creation Suite(Maya) from P0083231, MAX/MSP/Jitter6 + Gen from P0083230, Adobe Master Coll. CS6 from P0091311 JULY2013

Wired NIC 3C:07:54:2D:AA:2B


Wireless NIC E4:CE:8F:67:92:A7


Bluetooth NIC 34:51:C9:F2:D7:82

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Apr 02, 2015 04:26 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Apr 02, 2015 04:26 PM 
Task reassigned to Megan Eichler.
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Megan Thibeault Apr 02, 2015 04:26 PM 
Miles fixed the adobe issue
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Babatunde Idahor Apr 02, 2015 12:57 PM 
The power outlets in the lab are fine.
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Megan Thibeault Apr 02, 2015 10:58 AM 
Physical plant called-good to go
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Megan Thibeault Apr 02, 2015 08:21 AM 
Task reassigned to Babatunde Idahor.
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Megan Thibeault Apr 02, 2015 08:21 AM 
Can you look into this and call physical plant to
check the electricity
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Ruby Tidwell Apr 01, 2015 04:55 PM 
The three that won't power on are all next to 
each other in the corner just as you enter the 
room.  The iMacs will power on elsewhere, so I 
believe this is the outlets.  Maybe a breaker 
somewhere?  Didn't have time to investigate 
further
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Kevin Thibeault Apr 01, 2015 03:40 PM 
These computers will not power on:
20110396[Edit Inv]
20110397[Edit Inv]
20110398[Edit Inv]


​This one will not launch any Adobe programs:
20110410[Edit Inv]


Please help! Anytime is fine. Thank you.​
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