Service Request Ticket - # 56461

Service Request Information

CONTACT Name Dandeneau, Raymond   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 02, 2015 10:21 AM
Department Natural Science/ Chemistry Phone 89483
Location Email dandener@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20121145[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870/DN Color Printer
Serial No. XFL131490 Location PDR

Model P8860/DN Hostname elements.wou.edu
Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord, NOT STUDENT TECH and NOT PAGEPACK IP: 140.211.184.6 Ink/Toner Refill

Wired NIC 9C:93:4E:1E:45:AB

TECHS Submitted by Emily Watson Contact ewatson13@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public
Entered by Date Memo
Babatunde Idahor Apr 02, 2015 11:40 AM 
Status changed from (1) Pending to (5) Completed
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Babatunde Idahor Apr 02, 2015 11:40 AM 
The problem is from the way the document was 
scanned initially.But Dr Raymond is ok just using 
the copier instead of the color printer.
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Babatunde Idahor Apr 02, 2015 10:33 AM 
Task reassigned to Babatunde Idahor.
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Emily Watson Apr 02, 2015 10:21 AM 
****This is an email****
Hi there, one of our printers, #20121145[Edit Inv], is 
having trouble printing .pdf files for faculty 
member Ray Dandeneau, x89483.  The printer 
isn't printing all the layers in the documents 
he is trying to print.  Would you please check 
the printer and then check back with Ray and 
see if you can troubleshoot this with him?

Thanks!
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