Service Request Ticket

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Service Request Information

CONTACT	Name	Davis, Cheryl	Date	Apr 03, 2015 02:02 PM
	Department	Deaf Studies and Professional Studies	Phone	88053
	Location		Email	davisc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20131108 (opens in a new window)	Bldg/Room	RWEC 137
	Service Tag	DVPBF12	Description	Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
	Serial No.	DVPBF12	Location	Konnie Sayer? secondary was Cheryl Davis
	CPU	Intel Core i7-4600U(2.1 GHz, 4M Cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 P0094370; TRANSFER from W#20100754[orig. TRANSFERRED from #20070676 Camtasia Studio7/Snagit10 bundle from VISA2010001843 UPGRADED JULY2014 to Camtasia Studiov8&Snagit v12 VISA2014004083, Adobe Acrobat Prov9 WIN P0076844} UPGRADED to Acrobat Pro DC subscription JUNE2016, IncSight Bundle(excel addin) #3 VISA2013003696,PeltierTechChart Utility(excel addin) VISA2013003698, PivotPowerPremiumRibbon(excel addin) VISA2013003697, ExcelDashboardTemplatesPremium VISA2014004292;
	Wired NIC	EC:F4:BB:3E:9D:7F
	Wireless NIC	80:86:F2:9D:88:C5
	Bluetooth NIC	80:86:F2:9D:88:C9

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	nmoore10@wou.edu	88925

Tracking

Entered by	Date	Memo
Nick Moore			Email Public
Entered by	Date	Memo
Nick Moore	Apr 10, 2015 02:43 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nick Moore	Apr 06, 2015 01:44 PM	Task reassigned to Nick Moore.	Add Attachment
Nick Moore	Apr 06, 2015 01:44 PM	Task reassigned to UCS Tech.	Add Attachment
Nick Moore	Apr 06, 2015 01:44 PM	ran gpupdate /force, and mapped both her H: and I: drives. I'll contact her later today to see if the problem is resolved. (She was in a meeting the front desk lady let me in and logged into her computer)	Add Attachment
Nick Moore	Apr 06, 2015 01:21 PM	Task reassigned to Nick Moore.	Add Attachment
Katie Halvorson	Apr 06, 2015 11:09 AM	**This is an email** Hi UCS Rep, One of the tech guys came to work on Cheryl's laptop and she wasn't here so he said he would be back at 11:30. I just found out that she is in training from 11 - 1 so please check after 1 to see if she is available. Thanks, Konnie :)	Add Attachment
Vikas Sharma	Apr 06, 2015 09:07 AM	She will be in her office by 11:30am today.	Add Attachment
Dave McEvilly	Apr 03, 2015 04:03 PM	Task reassigned to UCS Tech.	Add Attachment
Dave McEvilly	Apr 03, 2015 04:03 PM	I would remove the laptop from the domain and then place it back.	Add Attachment
Ryan Ripp	Apr 03, 2015 02:02 PM	Cheryl is unable to access her I drive on her laptop. She is receiving the following error message: The operation being requested was not performed because the user has not been authenticated. I have sent an email reply requesting the WOU#.	Add Attachment