Service Request Ticket - # 56485

Service Request Information

CONTACT Name Winningham, Rob   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 03, 2015 02:06 PM
Department Social Science Phone 88297
Location Email winninr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20131023[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25MT0CBF8J7 Location PDR 2023 Giveaway

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2011 Std for MAC from P0094155

Wired NIC 68:5B:35:D4:25:9A


Wireless NIC 88:63:DF:8D:37:1B


Bluetooth NIC 88:63:DF:8D:37:1C

TECHS Submitted by Ryan Ripp Contact rripp13@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Apr 03, 2015 02:41 PM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Apr 03, 2015 02:41 PM 
He was trying to update remote desktop and it had 
already been signed in to the ucs apple account, 
so I had to use our password.  I ensured that he 
was an admin of the computer as well.
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Ruby Tidwell Apr 03, 2015 02:15 PM 
Task reassigned to Ruby Tidwell.
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Ryan Ripp Apr 03, 2015 02:06 PM 
Rob needs admin rights on his computer in order to 
successfully update his Apple programs. He will be 
in his office until 4:00pm today.
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