Service Request Ticket - # 56486

Service Request Information

CONTACT Name DeNoyer, Sue   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 03, 2015 02:17 PM
Department College of Liberal Arts and Sciences Phone 88690
Location Email denoyes@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20110311[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 4510/DT Laser Printer
Serial No. ART388077 Location PDR

Model 4510/DT Hostname laven.wou.edu
Notes 45ppm, network ready, multiple users w/ heavy usage, two 550 sheet main trays and a 150 sheet by-pass tray, automatic duplex capabilities, NOT STUDENT TECH Printer Maint: Maint Kit from VISA2014004539 SR56486; Maint Kit (110 V) from VISA2015004754 SR57941 SEPT2015; Feed Roller Kit from VISA2015004895 SR58733 NOV2015; Transfer roll from VISA2015004896 SR58733 NOV2015; Maint Kit, Feed Roll Kit, Transfer Roll from VISA2015004913 SR58733 DEC2015; Guide Assembly from VISA2015004953 SR58733 DEC2015 Ink/Toner Refill

Wired NIC 00:00:AA:FA:60:01

TECHS Submitted by Ryan Ripp Contact rripp13@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Apr 21, 2015 12:56 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Apr 21, 2015 12:56 PM 
Maint kit replaced
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Megan Thibeault Apr 14, 2015 03:58 PM 
8323
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Megan Thibeault Apr 14, 2015 03:55 PM 
Task reassigned to Megan Eichler.
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Megan Thibeault Apr 08, 2015 08:00 AM 
Can you create a purchase request for a
maintenance kit please :)
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Megan Thibeault Apr 06, 2015 12:00 PM 
going to get a maint kit ordered
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Megan Thibeault Apr 06, 2015 09:33 AM 
Sounds like the toner needs to be replaced.
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Megan Thibeault Apr 06, 2015 09:33 AM 
We are looking into this
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Babatunde Idahor Apr 03, 2015 04:16 PM 
Task reassigned to Megan Eichler.
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Megan Thibeault Apr 03, 2015 03:14 PM 
Task reassigned to Babatunde Idahor.
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Ryan Ripp Apr 03, 2015 02:17 PM 
Printer is not working properly, displaying the 
error: "Laser Unit Failure (U2)". Callback number 
for Sue is 88690. She has requested that the 
priority level be increased.
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