Service Request Ticket - # 56493

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 06, 2015 10:16 AM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130049[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8880DNM Color Printer
Serial No. T4B000619 Location PDR

Model ColorQube 8880 Hostname hlalcove.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.112.40 Metered Code: 6597 RMA 1/7/15 old serial#XFL134051 Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:54:9E:6B

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact vsharma08@wou.edu 88925

Tracking

Entered by Date Memo
Vikas Sharma
Email

Public
Entered by Date Memo
Vikas Sharma Apr 06, 2015 11:03 AM 
Status changed from (1) Pending to (5) Completed
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Vikas Sharma Apr 06, 2015 11:03 AM 
Restart the printer and plugged the ethernet cord and 
worked fine
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Vikas Sharma Apr 06, 2015 10:33 AM 
Task reassigned to Vikas Sharma.
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Katie Halvorson Apr 06, 2015 10:16 AM 
Alcove printer on 2nd floor library says it is
ready and seems fine but whenever anyone prints to
it, the print jobs don't get there.  He has tried
restarting it and nothing changes.  He checked the
students print credits and they have some so he
isn't sure why there is no error and print jobs
are just not getting to it.  If you try a test
page from the printer, it works, but nothing from
the computer side.
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