Service Request Ticket - # 56496

Service Request Information

CONTACT Name Alvarado, Sarah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 06, 2015 12:01 PM
Department Computer Science Division Phone 88480
Location Email alvarados@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20110215[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870DNM Color Printer
Serial No. XFL024568 Location PDR

Model 8870/DNM Hostname itc311.wou.edu
Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord IP: 140.211.114.45 Metered Code: 3887 Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 00:00:AA:F5:06:B8

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Apr 06, 2015 01:16 PM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Apr 06, 2015 12:48 PM 
Displayed error that "User intervention" was 
required.  Couldn't see any obvious issues.  
Restarted printer and then was able to print 
successfully.
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Shandelle Plasker Apr 06, 2015 12:01 PM 
In ITC 311 Some or all of the computer are 
getting a printing error when trying to print. 
She had a few students call this in so she is 
not sure what computers are showing this error. 
The error says lab.ITC311 in error state
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