Service Request Ticket

Service Request Information

CONTACT	Name	Bucy, Mary	Date	Apr 06, 2015 01:49 PM
	Department	Education & Leadership	Phone	88794
	Location		Email	bucym@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140533 (opens in a new window)	Bldg/Room	SSC 202M
	Service Tag		Description	Apple MacBook Air 11-inch #Z0RL
	Serial No.	C02PG0LWGFWL	Location	Mary Bucy, Teacher Education not primary station
	CPU	Intel Core i5(1.6GHz dual-core, 3MB L3)
	OS	MAC OS X 10.10 (Yosemite)	Software	SHARED WITH iMac desktop W#20130444: MS Office 2011 Std for MAC from P0092619
	Wireless NIC	98:E0:D9:82:E4:31
	Bluetooth NIC	98:E0:D9:82:E4:32

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
John Rushing	Aug 04, 2017 10:46 AM	oops wrong SR. Disregard the memo below.	Add Attachment
John Rushing	Aug 04, 2017 10:44 AM	We received the shipping box and have placed the laptop in the outgoing mail.	Add Attachment
Megan Thibeault	Apr 14, 2015 12:52 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Apr 14, 2015 12:52 PM	all setup!	Add Attachment
Tricia Flaherty	Apr 14, 2015 10:54 AM	I added Adobe CCDesktop app(UCS order#8389) and Office 2011, she will be a Adobe Named user and be able to download individual apps she wants to install on MacBook Air	Add Attachment
Tricia Flaherty	Apr 14, 2015 09:50 AM	Task reassigned to Megan Eichler.	Add Attachment
Sarah Pettigrew	Apr 06, 2015 01:49 PM	NEW EQUIP SETUP: A MacBook Air needs to be setup and delivered to Mary Bucy in ED 202M. The WOU # of the laptop is 20140533. The equipment is on the shelves across from the restroom in ITC 009.	Add Attachment