Service Request Ticket

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Service Request Information

CONTACT	Name	Marvin, Roxanna	Date	Apr 06, 2015 02:13 PM
	Department	The Research Institute	Phone	88838
	Location		Email	marvinr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

peripheral	Edit WOU #	20131043 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell E-Port PlusII Replicator & 130W power adapter
	Serial No.	QAD0273802822	Location	PDR

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Tracking

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Apr 15, 2015 02:25 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Apr 15, 2015 02:25 PM	Delivered and setup.	Add Attachment
Megan Thibeault	Apr 15, 2015 01:36 PM	she will be in her office for the next few hours.	Add Attachment
Meghann Thilberg	Apr 14, 2015 09:27 AM	called, if someone can deliver it today before 11am that would be great. If not, she will be in her office thursday for most of the day.	Add Attachment
Lexie Widmer	Apr 13, 2015 03:11 PM	Left VM to deliver new docking station. Old station has been boxed up for return.	Add Attachment
Lexie Widmer	Apr 09, 2015 03:31 PM	**This is an email** The Dell replacement part(s) for your LAT E6440,NBK,SALADO14FCTO has been shipped on 04/09/2015 by Federal Express on Waybill . Please confirm your contact information below. If you need to make changes, contact your assigned technical support agent, or visit our Support Center or Click Here to chat with a live support representative Phone: 5038388925 Address: 345 Monmouth Ave N ATTN: COMPUTING DEPT Monmouth, OR, 97361, US Express Service Code: 8639774966 Dispatch Number: 311187509	Add Attachment
Lexie Widmer	Apr 09, 2015 01:52 PM	They are sending the replacement part.	Add Attachment
Lexie Widmer	Apr 09, 2015 01:52 PM	**This is an incoming email** Thank you for choosing Dell. This mail is related to your recent interaction with Dell technical support regarding defective docking station. Your service request reference number is 909696000,and Service tag is 3YVWD12.	Add Attachment
Lexie Widmer	Apr 09, 2015 01:38 PM	For future reference, had to contact them with the laptop's express code in order to replace the associated docking station.	Add Attachment
Lexie Widmer	Apr 09, 2015 01:16 PM	Task reassigned to Lexie Widmer.	Add Attachment
Babatunde Idahor	Apr 09, 2015 10:38 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Babatunde Idahor	Apr 09, 2015 10:38 AM	I just completed a test with the laptop and monitors at Roxanna's office - using a NEW docking station.The problem is with the old docking station assigned to her. Also, did a some test with the old docking station here at the lab as well- I had the same problem.Therefore, we need to get it replaced asap.	Add Attachment
Babatunde Idahor	Apr 07, 2015 12:55 PM	** E-mail *** Hello Roxanne,, This is Tunde from UCS. I have a docking station I would like to test with your monitors.What time of the week would be suitable for me to come over. I'm available tomorrow from 3-5pm(Wednesday) and Friday 3- 5pm; Thursday 9am - 1pm. Kindly, let me know what time works for you. regards.	Add Attachment
Babatunde Idahor	Apr 07, 2015 12:48 PM	I have a temporary docking station to test with Roxanna's laptop.I 'll do that tomorrow.	Add Attachment
Babatunde Idahor	Apr 06, 2015 03:11 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Kevin Thibeault	Apr 06, 2015 03:07 PM	She is in her office today until 5PM	Add Attachment
Ruby Tidwell	Apr 06, 2015 02:31 PM	Left VM	Add Attachment
Kevin Thibeault	Apr 06, 2015 02:13 PM	The docking station won't interact with the monitors	Add Attachment