Service Request Ticket

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CONTACT	Name	Walczyk, Kevin	Date	Apr 06, 2015 04:48 PM
	Department	Creative Arts/Music	Phone	88274
	Location		Email	keveli@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140207 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 27-inch #Z0PF
	Serial No.	D25N712SF8J9	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(3.2GHz, 6MB L3)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MS Office 2011 Std for MAC from P0095171, Apple Logic Studio(Logic Pro X) renewal on P0095256, Finale 2014c site license on P0095335
	Wired NIC	0C:4D:E9:B8:D4:1C
	Wireless NIC	88:63:DF:A5:03:EB
	Bluetooth NIC	88:63:DF:A5:03:EC

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Tracking

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Apr 20, 2015 04:53 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Apr 20, 2015 04:53 PM	Previous comment is to the wrong SR.	Add Attachment
Kevin Thibeault	Apr 20, 2015 04:47 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Kevin Thibeault	Apr 20, 2015 04:47 PM	**This is an email** I've double-checked the two computers on that service request, it looks like the issue got fixed with one of them but not the other. WOU # 20120125 is good. WOU # 20120129 is still having problems with Windows authentication. It is still saying "This copy of Windows is not genuine" and needs someone to plug in an authentication keycode online. There is class in room NS 204 from 10 AM to 5 PM on Tuesday, but the room will be open all day Wed & Friday this week. Thanks again- Piper M-W	Add Attachment
Lexie Widmer	Apr 16, 2015 02:04 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Lexie Widmer	Apr 16, 2015 02:04 PM	**This is an outgoing email** Hi Kevin, The iMac has been setup and delivered to APSC 102. It has been installed with Logic Pro and Finale, and you are an administrator. If there's anything else we can do, feel free to let us know. Thanks, Lexie Desktop Support 88925	Add Attachment Public
Ruby Tidwell	Apr 15, 2015 05:03 PM	Ran updates, added as admin, installed flash, java, shockwave, silverlight, sophos, munki, chrome, firefox, MSO 2011, Apple Logic Studio, Finale 2014c It was still downloading additional content for Logic Pro X when I left today. When that finishes it should be set to return.	Add Attachment
Lexie Widmer	Apr 15, 2015 02:39 PM	Attempts to install using the Midi image have failed, resulting in a grey screen upon first boot. Attempting to perform a clean install.	Add Attachment
Lexie Widmer	Apr 14, 2015 03:32 PM	Apple Repair has replaced the HD. Reimaging with Midi image now.	Add Attachment
Lexie Widmer	Apr 09, 2015 02:44 PM	Tuesday, 4/14, 1pm, Milo.	Add Attachment
Lexie Widmer	Apr 09, 2015 02:40 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Lexie Widmer	Apr 08, 2015 04:03 PM	**This is an incoming email** Thanks, Lexie! The music-specific programs on that iMac include Finale 2014 and Apple Logic 10. There is an additional administrator (me) with the following access info: login: keveli I think that's it!? Once it's back in the lab, I'll probably find some other things too, but no immediate things at this point. Thanks, again! -KW	Add Attachment
Lexie Widmer	Apr 08, 2015 03:32 PM	**This is an outgoing email** Hello Kevin, I am a technician working on the iMac from APSC 102. Just wanted to give you an update on this machine. The "full hard disk" error was due to a hard drive failure. Unfortunately, it is unlikely that data on this disk is recoverable. We have contacted Apple Care, who will be sending out their tech to install a new hard drive. We will deliver the iMac as soon as it has been set up again. We will restore it as close to original settings as possible. Is there anything in particular that we should take note of in this process? (ie. Special programs, administrators, etc.) Feel free to contact us with any questions. Take care, Lexie Desktop Support 88925	Add Attachment Public
Lexie Widmer	Apr 08, 2015 03:21 PM	IMac is between Miles' and Nick's desk.	Add Attachment
Lexie Widmer	Apr 08, 2015 03:19 PM	Repair did not rejoin the two drives. Contacted Apple Support. Symptoms show that the main hard disk has failed. They will contact Megan to send out a technician. Repair ID: D152959640	Add Attachment
Lexie Widmer	Apr 07, 2015 04:09 PM	Ran "Fusion" repair. Will check on it tomorrow.	Add Attachment
Lexie Widmer	Apr 07, 2015 03:29 PM	The computer's "Fusion" drive has lost its configuration. The main hard drive is not being found. The SSD drive is fine. May need to call out an Apple Tech.	Add Attachment
Lexie Widmer	Apr 07, 2015 01:10 PM	Task reassigned to Lexie Widmer.	Add Attachment
Kevin Thibeault	Apr 06, 2015 04:48 PM	**This is an email** Hi, The following computer in APSC 102 (Midi Lab) will not boot up after giving the warning that the hard drive is full: 20140207 Can you let me know what has filled up this hard drive and, if possible, what we can delete from the drive so that the computer becomes functional again? Thanks! _______________________	Add Attachment