Service Request Ticket - # 56508

Service Request Information

CONTACT Name Bracy, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 07, 2015 11:19 AM
Department Creative Arts Phone 88534
Location Email bracyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110422[Edit Inv] (opens in a new window) Bldg/Room ITC
Service Tag Description Apple iMac 27-inch,3.4GHz Quad-Core Intel i7 #Z0M7
Serial No. wrong - D25N713ZF8J8 Location was MOD 104 #18- unk

CPU 3.4GHz Quad-Core Intel Core i7


OS MAC OS X 10.12 (macOS Sierra) Software bundled with iLife'11, Microsoft Office 2011 for MAC from P0083713 Adobe Master Collection CS5.5 MAC P0083713 Apple Keynote '09 Volume Licenses 22 seats from P0083717, Adobe Master Coll. CS6 from P0091311 JULY2013

Wired NIC 3C:07:54:27:54:09


Wireless NIC E4:CE:8F:67:CE:F3


Bluetooth NIC 34:51:C9:F2:A4:00

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Apr 14, 2015 11:25 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Apr 14, 2015 11:25 AM 
Check the problem with the machine in ITC 210.
With series of trouble shooting done on the
system. I finally re-installed the software and it
work just fine upon completion.
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Dyl Karbia Apr 10, 2015 04:25 PM 
Check the problem with the machine located in ITC
210. I thought it wise re-installing the software
after doing several troubleshooting on the system.
Started the process of installing but could not
complete. Continue to work on the the task Monday.
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Megan Thibeault Apr 09, 2015 12:39 PM 
Task reassigned to Dyl Karbia.
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Megan Thibeault Apr 09, 2015 12:05 PM 
Task reassigned to UCS Tech.
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Megan Thibeault Apr 09, 2015 11:21 AM 
Task reassigned to Babatunde Idahor.
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Megan Thibeault Apr 09, 2015 08:12 AM 
Priority changed from (3) Priority to (2) High Priority.
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Miles Rakestraw Apr 07, 2015 03:47 PM 
Task reassigned to UCS Tech.
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Miles Rakestraw Apr 07, 2015 03:47 PM 
From what I found out it looks like Adobe CC suite
needs to be re-installed.  Unless someone has any
better ideas.

The computer does not crash, but the icons just
bounce and nothing opens.
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Miles Rakestraw Apr 07, 2015 03:19 PM 
Task reassigned to Miles Rakestraw.
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Alyssa Little Apr 07, 2015 11:19 AM 
Hello -
There seems to be a problem with station #20110422[Edit Inv]
(back corner furthest from entrance) ¿ it may be
Adobe CC, as it continues to crash when trying to
operate any of the installed Adobe software.I am
in here in class T/Th 9-11:45am and 12:30-3:15pm.

During the latter class would a better time for
someone to come in. Or, I could let someone in on
Monday 10-12 or 2-3pm.

Thanks!
Jen
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