Service Request Ticket - # 56512

Service Request Information

CONTACT Name Shults, Kelsey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 07, 2015 12:45 PM
Department Student Engagement Phone 88064
Location Email shultsk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20110026[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description MacBook Pro 13, 2.3GHz Dual-core Intel Core i5
Serial No. C17G6TE1DRJ7 Location PDR

CPU Intel Core i5(2.3GHz dual-core, 3MB L3)


OS Unknown Software MS Office 2011 std MAC from P0081768

Wired NIC 3C:07:54:07:9F:03


Wireless NIC E4:CE:8F:49:36:22


Bluetooth NIC E4:CE:8F:49:36:23

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact lwidmer11@wou.edu 88925

Tracking

Entered by Date Memo
Lexie Widmer
Email

Public
Entered by Date Memo
Lexie Widmer Apr 07, 2015 03:30 PM 
Status changed from (1) Pending to (5) Completed
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Lexie Widmer Apr 07, 2015 03:30 PM 
Laptop is fine, wifi was turned off.  Turned it on
and added mobile accounts.
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Lexie Widmer Apr 07, 2015 01:11 PM 
Task reassigned to Lexie Widmer.
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Alyssa Little Apr 07, 2015 12:45 PM 
One of the laptops that they check out to students
isn't letting anyone log onto it. It doesn't give
them an error message but it never logs on.

It will be available in the SLA office in the WUC
for someone to look at
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