Service Request Ticket

Service Request Information

CONTACT	Name	Kunze, Linda	Date	Apr 07, 2015 03:19 PM
	Department	Behavioral Sciences Division	Phone	88344
	Location		Email	kunzel@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110213 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 990 Minitower, i7-2600 (3.4GHz 8M)
	Serial No.	3169ZQ1	Location	PDR
	CPU	Intel Core i7-2600(3.4GHz, 8M)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007
	Wired NIC	18:03:73:B3:90:60

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	vsharma08@wou.edu	88925

Entered by	Date	Memo
Vikas Sharma			Email Public
Entered by	Date	Memo
Vikas Sharma	Apr 15, 2015 10:38 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Vikas Sharma	Apr 15, 2015 10:38 AM	Wen there seems like he doesnt have any problem so they told me to close the ticket and if they have any issues they will call us.	Add Attachment
Vikas Sharma	Apr 13, 2015 12:06 PM	Worked on some stuff. seems like everything is running good. Goon to wait till wednesday.	Add Attachment
Vikas Sharma	Apr 08, 2015 08:55 AM	Went over there. He has some updates so i updated everything. Going to check in couple days and see if the problem is solved or not.	Add Attachment
Megan Thibeault	Apr 08, 2015 08:08 AM	Task reassigned to Vikas Sharma.	Add Attachment
Ryan Ripp	Apr 07, 2015 03:19 PM	Dr. Foster's supervisor called this in, and the computer is located in TODD 327. Dr. Foster is hardly there, so Linda has the key for the tech in room 325. Her callback number is 88344, give her a call when you're heading over to make sure she's there to let you in. This is the 4th time that this computer is being looked at due to random shutdowns while under general use.	Add Attachment