Service Request Ticket - # 56521

Service Request Information

CONTACT Name Pettenger, Mary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 08, 2015 11:24 AM
Department Social Science Phone 88301
Location Email pettengm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130549[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MM334UDV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 Std for MAC from P0092993

Wired NIC 68:5B:35:B2:93:D4


Wireless NIC 60:03:08:EB:AE:36


Bluetooth NIC 60:03:08:EB:AE:37

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Apr 08, 2015 04:40 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Apr 08, 2015 04:40 PM 
Fixed and Delivered back. Also grab the loaner and
put it back with all Mac Loaner.
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Shandelle Plasker Apr 08, 2015 12:46 PM 
All done. Called and left a message to deliver her 
computer back.
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Shandelle Plasker Apr 08, 2015 11:24 AM 
Mac keeps freezing when trying to turn it on. It 
has Yosemite installed on it. 

Gave her a loaner Mac with WOU#20090899[Edit Inv]
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