Service Request Ticket

Service Request Information

CONTACT	Name	Griffin, Susan	Date	Apr 08, 2015 11:43 AM
	Department	College of Liberal Arts and Sciences	Phone	89371
	Location		Email	griffins@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130546 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9WHBFZ1	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	9WHBFZ1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986; Adobe CS5.5 Web Prem WIN from P0082387; FileMaker Pro 11 from P0082550
	Wired NIC	F8:B1:56:C6:B8:FD

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	lwidmer11@wou.edu	88925

Entered by	Date	Memo
Lexie Widmer			Email Public
Entered by	Date	Memo
Lexie Widmer	Apr 28, 2015 01:24 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Apr 28, 2015 01:24 PM	Google Chrome incompatibility. Enabled NCAP1	Add Attachment
Meghann Thilberg	Apr 28, 2015 08:30 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Meghann Thilberg	Apr 28, 2015 08:30 AM	**This is an email** Good morning, I am having problems again and can't log into banner. My SR number from April 8th is #56522 It still seems to be the same problem. Thanks, Susan	Add Attachment
Lexie Widmer	Apr 08, 2015 01:48 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lexie Widmer	Apr 08, 2015 01:48 PM	Uninstalled Java 8 and disabled update reminders.	Add Attachment
Lexie Widmer	Apr 08, 2015 01:04 PM	Task reassigned to Lexie Widmer.	Add Attachment
Kevin Thibeault	Apr 08, 2015 11:43 AM	She has installed java 8 on her computer and now she is unable to get into banner. She would like someone to uninstall java 8 and install java 7 for her. She will be in her office all day today.	Add Attachment