Service Request Ticket - # 56530

Service Request Ticket - # 56530

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Service Request Information

CONTACT	Name	Mansayon, Christopher	Date	Apr 08, 2015 03:42 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	mansayonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130047 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8880DNM Color Printer
	Serial No.	T4B002634	Location	PDR
	Model	ColorQube 8870	Hostname	hlref4.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.112.46 Metered Code: 3795 RMA:XFL134178E	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:5F:D6:44

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Megan Thibeault	Apr 28, 2015 02:09 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Apr 22, 2015 12:29 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Megan Thibeault	Apr 22, 2015 12:29 PM	Moe coming back to swap out the drum	Add Attachment
Megan Thibeault	Apr 20, 2015 12:03 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Megan Thibeault	Apr 20, 2015 12:03 PM	ref 20447170	Add Attachment
Megan Thibeault	Apr 20, 2015 11:56 AM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Apr 20, 2015 11:56 AM	Shandelle got a call from the library, the machine is making noise like a "dishwasher" running water.	Add Attachment
Dyl Karbia	Apr 14, 2015 09:21 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Apr 14, 2015 09:21 AM	Check the printer and never notice any noise. It works just fine.	Add Attachment
Dyl Karbia	Apr 10, 2015 02:13 PM	Check the printer at the Library and it work just fine during troubleshooting I never experience any loud sound. I told them to observe it for a while.	Add Attachment
Megan Thibeault	Apr 09, 2015 11:08 AM	Task reassigned to Dyl Karbia.	Add Attachment
Megan Thibeault	Apr 09, 2015 11:08 AM	this is the one you checked out this morning. please update what you did.	Add Attachment
Megan Thibeault	Apr 09, 2015 08:11 AM	Task reassigned to Megan Eichler.	Add Attachment
Kevin Thibeault	Apr 08, 2015 03:42 PM	He just called in stating that this printer on the west side of the first floor of the library is making a loud noise. He said it is not like the normal "machine gun noise" it sounds more like something may be loose.	Add Attachment