Service Request Ticket - # 56531

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 08, 2015 04:25 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121296[Edit Inv] (opens in a new window) Bldg/Room ITC 003D
Service Tag Description Apple iMac 27-inch, Intel i5 2.9GHz Quad #Z0MR
Serial No. D25KW056DNMN Location Storage in 003

CPU Intel Core i5(2.9GHz, 6MB L3)


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 Std for MAC from P0090672, Adobe CS6 Design&Web Prem MAC from P0090672

Wired NIC 10:DD:B1:D4:25:F4


Wireless NIC EC:35:86:48:12:80


Bluetooth NIC EC:35:86:48:12:81

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact lwidmer11@wou.edu 88925

Tracking

Entered by Date Memo
Lexie Widmer
Email

Public
Entered by Date Memo
Lexie Widmer Apr 08, 2015 04:50 PM 
Status changed from (1) Pending to (5) Completed
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Lexie Widmer Apr 08, 2015 04:50 PM 
It needed an administrator to resume printing. 
Good to go.
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Lexie Widmer Apr 08, 2015 04:36 PM 
Task reassigned to Lexie Widmer.
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Kevin Thibeault Apr 08, 2015 04:25 PM 
A student called in from the multicultural center
and stated that one of the Printers gave the error
message that "Microsoft word is trying to use the
printer, type the name and password of a user in
the print operator to continue". They would like
someone to come take a look at it tonight or first
thing tomorrow morning.
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