Service Request Ticket

Service Request Information

CONTACT	Name	Toray, Tamina	Date	Apr 09, 2015 11:18 AM
	Department	Behavioral Sciences Division	Phone	88712
	Location		Email	torayt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101416 (opens in a new window)	Bldg/Room	WUC 106
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.5GHz, Quad core
	Serial No.	C02FMGMVDHJF	Location	Stonewall Center
	CPU	Intel Core i5(2.5GHz Quad-Core)
	OS	MAC OS X 10.6 (Snow Leopard)	Software	Microsoft Office for Mac 2011 license from P0081051
	Wired NIC	C8:2A:14:2B:88:86
	Wireless NIC	E4:CE:8F:56:62:1B
	Bluetooth NIC	04:0C:CE:24:04:1F

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	mrakestraw13@wou.edu	88925

Entered by	Date	Memo
Miles Rakestraw			Email Public
Entered by	Date	Memo
Miles Rakestraw	Apr 09, 2015 12:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Miles Rakestraw	Apr 09, 2015 12:38 PM	Removed Mac Keeper from her iMac. Also turned off automatic update reminders.	Add Attachment
Miles Rakestraw	Apr 09, 2015 11:28 AM	Task reassigned to Miles Rakestraw.	Add Attachment
Ryan Ripp	Apr 09, 2015 11:18 AM	The callback number is 88712, not the wou#...	Add Attachment
Ryan Ripp	Apr 09, 2015 11:18 AM	So Tamina is getting pretty consistent messages asking her to update "System Scan" and "Yosemite" on her new MAC. She is hesitant to have them installed, and would like the messages to go away one way or another. Her callback number is 20101416. If she is not in her office whenever it is you head over to check out the computer, someone named Linda in a room next to hers can let you into Taminas' office.	Add Attachment