Service Request Ticket

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CONTACT	Name	Blasco, Patricia	Date	Apr 09, 2015 03:13 PM
	Department	The Research Institute	Phone	88783
	Location		Email	blascop@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140329 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5C3SH12	Description	Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
	Serial No.	5C3SH12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4600U(2.1 GHz, 4M Cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 from P0095642; SPSS Statistics Prem Faculty PAck Term license from P0097050(includes Spss Statisics Prem AuthUser,SamplePowers,VisualizationDesginer, and AMOS AuthUser); Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop MAY2016(shared with desktop W#20130090)

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Tracking

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Apr 15, 2015 02:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Apr 15, 2015 02:58 PM	Installed V23, SamplePowers, VisualizationDesginer, and AMOS AuthUser	Add Attachment
Ruby Tidwell	Apr 15, 2015 11:59 AM	Meeting her at 1 for the install	Add Attachment
Ruby Tidwell	Apr 15, 2015 11:55 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Vikas Sharma	Apr 15, 2015 11:41 AM	Task reassigned to UCS Tech.	Add Attachment
Vikas Sharma	Apr 15, 2015 11:41 AM	She was not in so they will call us when she will be in today.	Add Attachment
Vikas Sharma	Apr 15, 2015 10:38 AM	She will be in around 11am today.	Add Attachment
Vikas Sharma	Apr 15, 2015 08:07 AM	Task reassigned to Vikas Sharma.	Add Attachment
Miles Rakestraw	Apr 14, 2015 10:23 AM	SPSS was installed on her desktop. She will be available tomorrow (4/15) after 10a.m. for the install on her laptop. She would like someone to call before they head over.	Add Attachment
Megan Thibeault	Apr 14, 2015 08:42 AM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Apr 13, 2015 05:45 PM	laptop W#20140329 desktop computer W#20130090	Add Attachment
Tricia Flaherty	Apr 13, 2015 05:41 PM	I have looked through the licensing terms and it appears that this is allowed as long as she is the only Authorized user of the software on both desktop and laptop. Follow the same method of install on laptop as desktop but let me know if you run into problems with the authorization... I am not sure how this TERM license will react when it is installed on two different stations or if it will permit simultaneous use on both. Technically she should only be running the programs on one station at one given time.	Add Attachment
Kevin Thibeault	Apr 13, 2015 04:13 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Kevin Thibeault	Apr 13, 2015 04:13 PM	She would like to have SPSS Statistics installed on her laptop too if the license allows for two computers. Her laptop WOU# 20140329	Add Attachment
Vikas Sharma	Apr 10, 2015 09:45 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Vikas Sharma	Apr 10, 2015 09:45 AM	She was not there so one of her co worker told me to install v 23.	Add Attachment
Vikas Sharma	Apr 10, 2015 08:54 AM	Task reassigned to Vikas Sharma.	Add Attachment
Lexie Widmer	Apr 09, 2015 03:34 PM	Left VM	Add Attachment
Tricia Flaherty	Apr 09, 2015 03:13 PM	SPSS Statistics Prem Faculty PAck Term license from P0097050(includes Spss Statisics Prem AuthUser,SamplePowers,VisualizationDesginer, and AMOS AuthUser) there are multiple version of Statistics and Amos available so ask end user what they want to run(v21, 22, or 23). This is a term license and will need to reauthorized in a year(March 31, 2016 if it is renewed). T:\Spss\SPSS2x_TRI TERM licensesStatisticsPremFacPack	Add Attachment