Service Request Ticket

Service Request Information

CONTACT	Name	Buncal, Ermie	Date	Apr 09, 2015 03:19 PM
	Department	Business/Economics Division	Phone	88799
	Location		Email	buncale@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130874 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43R7V12	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150
	Wired NIC	34:17:EB:A5:E0:6A

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Apr 13, 2015 09:39 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Apr 13, 2015 09:39 AM	computer delivered on 4/13/2015. returned with cpu 20101171 and monitor 20091050.	Add Attachment
John Rushing	Apr 13, 2015 09:38 AM	Task reassigned to John Rushing.	Add Attachment
Nick Moore	Apr 10, 2015 03:44 PM	Task reassigned to UCS Tech.	Add Attachment
Nick Moore	Apr 10, 2015 03:44 PM	set up and ready to be delivered.	Add Attachment
Nick Moore	Apr 10, 2015 03:12 PM	Task reassigned to Nick Moore.	Add Attachment
Vikas Sharma	Apr 10, 2015 09:43 AM	Task reassigned to UCS Tech.	Add Attachment
Vikas Sharma	Apr 10, 2015 09:43 AM	I already imaged the machine but has to update	Add Attachment
Vikas Sharma	Apr 10, 2015 08:44 AM	Task reassigned to Vikas Sharma.	Add Attachment
Sarah Pettigrew	Apr 09, 2015 03:19 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to the Student Office Reception in Maaske. The WOU # of the new computer is 20130874 and the new monitor is 20130954. The WOU # of the old computer is 20101171 and the old monitor is 20101210. The new equipment is on the bottom GFA shelf in the hallway.	Add Attachment