Service Request Ticket - # 56552

Service Request Ticket - # 56552

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Service Request Information

CONTACT	Name	Taylor, Steve	Date	Apr 10, 2015 07:59 AM
	Department	Natural Science/ Earth and Physical Science	Phone	88398
	Location		Email	taylors@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091517 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	52ZZJM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2007 license from P0075227, Adobe Design Std CS5 WIN from P0075227 installed as CS4 Design Std, Strater by Golden Software 4.0 (ver.4.3.1603) from P0096297
	Wired NIC	B8:AC:6F:83:F4:A5

TECHS	Submitted by	Ryan Ripp	Contact	rripp13@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Apr 10, 2015 02:10 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Apr 10, 2015 02:10 PM	I was able to get access to the lab and check the issue with the scanner. I was able to scanned just fine on the other hand I uninstalled and reinstalled a new scanner drivers on the system. Upon completion did a test print.	Add Attachment
Katie Halvorson	Apr 10, 2015 12:04 PM	He called to ask about the status on this. A student noticed someone working on the scanner but he wasn't sure if it was resolved or not. I told him there are no notes on the ticket. He would like an email on what's going on and the status.	Add Attachment
Dyl Karbia	Apr 10, 2015 08:15 AM	Task reassigned to Dyl Karbia.	Add Attachment
Ryan Ripp	Apr 10, 2015 07:59 AM	**This is an email** UCS Colleagues - this email serves as a service request for computer WOU20091517 in NS218A, northwest corner of lab, behind door. This computer is connected to an Epson DS6500 sheet feed/flat bed scanner; using Windows 7.0 with Adobe Acrobat Pro 9.0.0 to create PDF documents. The scanner intermittently loses communication/connectivity with the computer / driver; and the system needs to be powered down and rebooted from scratch to retain functionality. Could you please send over a UCS tech to check out the system. It may be that the scanner driver needs to be uninstalled and reinstalled to correct the problem. Any help will be appreciated. Let me know if you need more information. I have also left a voice message at the 8-8925 reqeust desk number. This lab gets a lot of use from students working on reports, etc., any help in prioritizing this project with repair ASAP, will be most appreciated.	Add Attachment