Service Request Ticket

Service Request Information

CONTACT	Name	Rezell, Deborah	Date	Apr 10, 2015 09:37 AM
	Department	University Computing Solutions	Phone	88975
	Location		Email	rezelld@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091332 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53V1KM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819, AVSMEDIA AVS4YOU Bundle(includes AVS Video Converter) from VISA2013003638
	Wired NIC	B8:AC:6F:83:FC:0B

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	nmoore10@wou.edu	88925

Entered by	Date	Memo
Nick Moore			Email Public
Entered by	Date	Memo
Nick Moore	Apr 10, 2015 01:41 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nick Moore	Apr 10, 2015 01:41 PM	The short cut was deleted but the software wasn't. I recreated the shortcut and every thing seemed to be working fine. Deborah was not in the office so I couldn't help with the other shortcuts.	Add Attachment
Nick Moore	Apr 10, 2015 10:08 AM	Task reassigned to Nick Moore.	Add Attachment
Katie Halvorson	Apr 10, 2015 09:37 AM	**This is an email** A PC in my production area appears to have lost its memory. It used to have a program called "AVS Video Converter" ....with some other shortcuts on the desktop that have disappeared. In any case..this was purchased software for this computer. Please reinstall this and I'll try to recreate the other shortcuts. PC #20091332 Thanks, Deborah	Add Attachment