Service Request Ticket

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CONTACT	Name	Wright, Ryan	Date	Apr 10, 2015 09:50 AM
	Department	Creative Arts/Theater-Dance	Phone	88861
	Location		Email	wrightr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130876 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	4408V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	4408V12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150; TRANSFER from W#20110144 AutoCad per the ED community agreement,Vectorworks lab licensing UPGRADED to version 2106 from P0101656 SEPT2016 SR61151, Adobe Photoshop Extended CS5 WIN License from P0077238]; Adobe Acrobat Pro XI (v.11) from P0093428
	Wired NIC	34:17:EB:A5:DF:E6

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Apr 24, 2015 03:53 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Apr 24, 2015 03:53 PM	Delivered on 4/24/2015. Returned his old CPU 20110144 and monitors 20040745 and 20091537	Add Attachment
Katie Halvorson	Apr 24, 2015 12:14 PM	He is out of town today but Scott Grimm can open his office for someone to get in. Scott is in Rice101B 503-602-8503 is his number if he isn't at his desk.	Add Attachment
John Rushing	Apr 24, 2015 10:10 AM	left VM with him to schedule a setup time.	Add Attachment
John Rushing	Apr 22, 2015 03:43 PM	Task reassigned to John Rushing.	Add Attachment
Sarah Pettigrew	Apr 22, 2015 02:34 PM	Task reassigned to UCS Tech.	Add Attachment
Sarah Pettigrew	Apr 22, 2015 02:34 PM	Equipment has been moved to the counter in ITC 008 with an additional monitor WOU # 20140573.	Add Attachment
Megan Thibeault	Apr 22, 2015 02:20 PM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Apr 22, 2015 02:20 PM	If you could get this done this week if the user is available. Thanks.	Add Attachment
Lexie Widmer	Apr 21, 2015 03:03 PM	Task reassigned to UCS Tech.	Add Attachment
Lexie Widmer	Apr 21, 2015 03:00 PM	Ready for Deployment. Talked to the user, he can install AutoCad. The server for Vectorworks is bagel.wou.edu.	Add Attachment
Lexie Widmer	Apr 21, 2015 02:59 PM	Vectorworks installed.	Add Attachment
Lexie Widmer	Apr 21, 2015 01:38 PM	Task reassigned to Lexie Widmer.	Add Attachment
Lexie Widmer	Apr 20, 2015 04:58 PM	Task reassigned to UCS Tech.	Add Attachment
Lexie Widmer	Apr 20, 2015 04:57 PM	Acrobat installed. Still needs Vectorworks and Autocad.	Add Attachment
Lexie Widmer	Apr 20, 2015 04:50 PM	Photoshop installed. Installing Acrobat.	Add Attachment
Lexie Widmer	Apr 20, 2015 04:30 PM	Installing Photoshop CS5. Computer is to the right of my desk.	Add Attachment
Lexie Widmer	Apr 20, 2015 03:46 PM	Task reassigned to Lexie Widmer.	Add Attachment
Ruby Tidwell	Apr 15, 2015 12:35 PM	Ran basic updates, sophos, drivers, added as admin, etc. Still needs special software	Add Attachment
Vikas Sharma	Apr 15, 2015 11:42 AM	Task reassigned to UCS Tech.	Add Attachment
Vikas Sharma	Apr 15, 2015 11:42 AM	just reimaged but still need updates.	Add Attachment
Vikas Sharma	Apr 15, 2015 08:18 AM	Task reassigned to Vikas Sharma.	Add Attachment
Tricia Flaherty	Apr 14, 2015 10:46 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Apr 14, 2015 10:46 AM	Software needing to be transfered: AutoCad per the ED community agreement(ask if he still has ability to download this otherwise Tricia can get this downloaded but need to know his perferred version, etc. ,Vectorworks lab licensing from P0067880, Adobe Photoshop Extended CS5 WIN License from P0077238]; Adobe Acrobat Pro XI (v.11) from P0093428	Add Attachment
Sarah Pettigrew	Apr 13, 2015 04:01 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Ryan Wright in Rice 112A. The WOU # of the new computer is 20130876 and the new monitor is 20130956. The WOU # of the old computer is 20110144 and the old monitor is 20110183. The new equipment is on the GFA shelf in the hallway.	Add Attachment
Tricia Flaherty	Apr 13, 2015 03:48 PM	Got conversation with Ryan done... he will be getting standard PC desktop and monitor and then we will be ordering a second monitor for him to match resolutions with new primary display. He wants to get his GFA setup as soon as possible as he needs to do some important AutoCAD work and the current box seems to need AutoCAD reinstalled so he would like to only re set up AutoCAD once	Add Attachment
Nick Moore	Apr 10, 2015 01:48 PM	took back his old computer and swapped it's PSU with the loaners. the loaner is back on the office with a bad psu.	Add Attachment
Nick Moore	Apr 10, 2015 11:32 AM	it has a bad PSU but is out of warranty. I found a loaner 2011 computer and swapped the hdd from that one with his hdd. after we figure out what computer he would like we can get the ball rolling on getting him another computer.	Add Attachment
Nick Moore	Apr 10, 2015 10:07 AM	Task reassigned to Nick Moore.	Add Attachment
Katie Halvorson	Apr 10, 2015 09:50 AM	Computer won't turn on. He has tried changing outlets and there is no response from anything. The light on back of his tower by the power supply is not on. He is around all day today. 321-297-7496	Add Attachment