Service Request Ticket

Service Request Information

CONTACT	Name	Enright, Eric	Date	Apr 10, 2015 10:03 AM
	Department	The Research Institute	Phone	89214
	Location		Email	enrighte@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130040 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	F57P7Y1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0091252 downgraded to Office Pro Plus 2010, Adobe Design&Web Prem CS6 WIN from P0091622; TRANSFERRED TO ROXANNA MARVIN SEPT2071 [Adobe CC201* Named user from UCS order #8625 ]
	Wired NIC	B8:CA:3A:A2:E3:F8

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Apr 10, 2015 02:36 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Apr 10, 2015 02:36 PM	I was able to get hold of Eric and resolve the problem with his Adobe acrobat not responding. I resolve the issue by downloading a patch online and run on the machine. It works just fine.	Add Attachment
Dyl Karbia	Apr 10, 2015 02:33 PM	Task reassigned to Dyl Karbia.	Add Attachment
Ruby Tidwell	Apr 10, 2015 01:36 PM	See SR 56233 and 56319 Any updates on getting additional ram for him, as mentioned in SR 56319?	Add Attachment
Katie Halvorson	Apr 10, 2015 10:03 AM	His Adobe Pro is closing as soon as he opens it. He has tried restarting but still same problem. He got an update from Adobe and ran it but still same problem. He is around most the day minus lunch 12-1 and he leaves at 3.	Add Attachment