Service Request Ticket - # 56569

Service Request Information

CONTACT Name Rockwell-Kincanon, Janeanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 10, 2015 03:11 PM
Department Library & Media Services Phone 89493
Location Email kincanonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20140371[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6440, i7-4610M Processor
Serial No. H07ZN12 Location PDR

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298; Transfer from W#20101416 TechSmith Camtasia Studio v7.1 SnagIt bundle from VISA2011002646;

Wired NIC 34:E6:D7:12:73:E2


Wireless NIC 80:00:0B:4E:10:5B


Bluetooth NIC 80:00:0B:4E:10:5F


TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public

Entered by Date Memo
John Rushing May 08, 2015 11:59 AM
Status changed from (2) Scheduled to (5) Completed
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John Rushing May 08, 2015 11:59 AM
Delivered on 5/8/2015.  Secondary monitor 20091050[Edit Inv]
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John Rushing May 07, 2015 11:25 AM
Status changed from (1) Pending to (2) Scheduled
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John Rushing May 07, 2015 11:25 AM
Scheduled for 10am on 5/8/2014.
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John Rushing May 07, 2015 10:57 AM
Sent email to schedule a delivery time.
 
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John Rushing May 06, 2015 11:58 AM
Left VM to schedule delivery.
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Megan Thibeault May 04, 2015 02:54 PM
Task reassigned to John Rushing.
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Megan Thibeault May 04, 2015 02:54 PM
ready to be deployed 
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Ruby Tidwell Apr 29, 2015 12:07 PM
Task reassigned to UCS Tech.
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Ruby Tidwell Apr 29, 2015 12:05 PM
Camtasia & SnagIt installed
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Tricia Flaherty Apr 28, 2015 02:01 PM
Task reassigned to New Equip. Setup.
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Tricia Flaherty Apr 28, 2015 02:01 PM
Transfer:  TechSmith Camtasia Studio v7.1 SnagIt
bundle from VISA2011002646 from W#20101416[Edit Inv]

T:\camtasia\Studiov7.1-Snagitv10BundleWIN

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Ruby Tidwell Apr 20, 2015 01:35 PM
Joined to domain, ran updates, added user as 
admin, installed sophos, etc.
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Sarah Pettigrew Apr 10, 2015 03:11 PM
NEW EQUIP SETUP: (GFA) A Dell laptop and docking station need to be setup and delivered to Janeanne in LIB117C. The 
WOU # of the new laptop is 20140371[Edit Inv] and the old laptop is 20101426[Edit Inv]. She would like to keep her mouse, keyboard, and 
monitor. She is also requesting an additional spare monitor. The new equipment is on the shelves across from restroom in 
ITC 009.
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